Senior Rooms Operations Manager

Additional Information Job Number 26211269 Job Category Rooms & Guest Services Operations Location JW Marriott Anaheim Resort, 1775 S Clementine St, Anaheim, California, United States, 92802VIEW ON MAP (Marriott Anaheim Resort, 1775 S Clementine St, Anaheim, California, United States, 92802) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $81,000 - $103,000 annually Bonus Eligible: Y JOB SUMMARY Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures.

Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team u2022 Verifies that goals are being translated to the team as they relate to guest tracking and productivity. u2022 Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff. u2022 Leads specific team while assisting with meeting or exceeding property goals. u2022 Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. u2022 Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths. u2022 Sets clear expectations, with the General Manager, for the team. u2022 Verifies that the team has the capabilities to meet expectations. u2022 Leads by example demonstrating self-confidence, energy and enthusiasm. u2022 Assists employees in understanding guestsu2019 ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s) u2022 Follows property specific second effort and recovery plan. u2022 Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. u2022 Takes proactive approaches when dealing with employee concerns. u2022 Extends professionalism and courtesy to employees at all times. u2022 Communicates/updates all goals and results with employees. u2022 Meets semiannually with staff on a one-to-one basis. u2022 Schedules the team against guest and hours/occupied room goals. u2022 Monitors compliance with standards and procedures. u2022 Performs hourly job functions as needed. Providing Exceptional Customer Service u2022 Provides excellent customer service by being readily available/approachable for all guests. u2022 Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. u2022 Takes proactive approaches when dealing with guest concerns. u2022 Extends professionalism and courtesy to guests at all times. u2022 Responds timely to customer service department request. u2022 Verifies all team members meet or exceed all hospitality requirements. Managing Profitability u2022 Performs required annual Quality audit with General Manager (GM) & Regional Director (RD). u2022 Verifies that a viable key control program is in place. u2022 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Conducting Human Resources Activities u2022 Interviews and assists in making hiring decisions. u2022 Promotes both Guarantee of Fair Treatment and Open Door policies. u2022 Verifies that orientations for new team members are thorough and completed in a timely fashion. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.