Branch Manager

4 weeks ago


San Francisco, United States ABM SERVICES Full time

Job Title Branch Manager Education Bachelor's Degree * Maintain constant communication with clients to ensure consistent and satisfactory service.

* Entertain clients and prospective clients.

* Respond to customer inquiries and resolve complaints.

* Ensure quality services are provided in accordance with account requirements.

* Visit client accounts and establish customer inspection and visitation schedules.

* Maintain effective and robust quality assurance programs.

* Identify and correct problems pertaining to productivity and efficiency.

* Create a team-oriented environment where employees can learn and succeed.

* Create positive employee morale within your branch.

* Demonstrate solid leadership skills.

* Ensure branch employees understand their responsibilities and are properly trained.

* Regularly review employee performance and address performance issues.

* Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.

* Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.

* Understand applicable union contracts and develop effective working relationship with local labor unions.

* Meet branch sales objectives by partnering with sales team in efforts to develop new business and other opportunities.

* Develop and maintain solid relationships with clients and become the face of the organization in the local marketplace.

* Establish business relationship with potential customers.

* Understand customer requirements and offer ABM services to meet their needs.

* Oversee new account bidding process and maintain all customer contact specifications.

* Promote the development of Tag or Casual sales to increase branch profitability.

* Develop a branch business plan which defines how the branch will achieve its operational and financial goals and addresses planned marketing, sales and prospecting activities. Monitor progress toward branch business objectives.

* Participate in local trade organizations to promote ABM Janitorial Services.

* Working with Staff Accountants:

+ Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables and payables.

+ Responsible for completion of annual budget.

+ Responsible for keeping revenue and costs within this budget.

+ Must be able to forecast future performance against annual budget.

+ Ensure accurate billing and assist in the collection of overdue accounts.

* Ability to understand profit and loss statements.

* Control labor expenses. Direct the purchasing and inventory management of supplies.

Minimum Requirements

* Bachelors degree.

* Understanding of the service industry trends, practices, and process.

* Prior management or supervisor experience in the facilities field.

* Solid accounting and business acumen.

* A passion for serving others and helping others to succeed.

* Excellent personal organization skills.

* Excellent follow-up and an eye for detail.

* Flexibility to respond to urgent client requests on evenings and weekends when necessary.

* Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.

* Excellent verbal and written business communication skills.

* Business savvy and financial accountability.

* Strong moral integrity.

Location San Francisco, CA 94107 US (Primary)


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