Field Support Lead

4 weeks ago


Milwaukee, United States Cynet Systems Full time
Job Description:
  • Team management skills, managing a team of minimum 10+ resources.
  • Drive and motivate the team.
  • Customer relationship building.
  • Customer escalation management.
  • ServiceNow experience preferred.
  • SLA and KPI management.
  • Good knowledge on field services management (Desktop/End user computing).
  • Incident and request management.
  • Familiar with ticketing tools.
  • Reviewing technicians performance and utilization review.
  • On call support.
  • Report generation from ticketing tool.


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