IT Support Specialist

1 month ago

Washington, United States Bipartisan Policy Center Full time

The Bipartisan Policy Center (BPC) is a Washington, DC-based think tank that helps policymakers work across the aisle to craft bipartisan solutions. By connecting lawmakers, delivering data and context, negotiating policy details, and creating space for bipartisan collaboration, BPC ensures democracy can function on behalf of all Americans. We believe that bipartisanship combines the best ideas of both parties to create even better, lasting policy.

At the Bipartisan Policy Center (BPC), we’re passionate about creating meaningful environments for our employees. The IT team makes it happen with strong communication skills, service-minded work ethic, and most of all, teamwork. With a strong, stable foundation, we are looking for someone that wants to grow with us

Are you wildly curious about how technology and systems work? Do you possess a strong desire to collaborate with team members solving problems and implementing improvements?

Do you like interacting and teaching others?

If so, we have a job opening that might be right for you.

This is a highly visible role that ensures that the IT environment is meeting the needs of the business and specifically our end users.

The primary responsibility is to provide proactive IT helpdesk services including remote support for end users.

There are also some administrative responsibilities to maintain user accounts, set up new devices, manage the conference room equipment, and monitor overall security.

For the right person, there is no limit on responsibilities. You can learn and apply as much as you desire.

Overall Responsibilities

Initially, you will shadow experienced team members to gain a deep understanding of our business and systems Co-manage daily operations of the IT help desk including prioritizing requests, identifying issues, and solving problems Interact with end users to troubleshoot and resolve issues with laptops, mobile devices, monitors, AV, phones, and network equipment Setup of new end user laptops and office equipment Prep the AV equipment in our conference rooms prior to meetings and events Perform administrative tasks such as user account changes, security monitoring, patch management, etc. Collaborate with the IT Team on employee changes, current projects, and key support requests. Create training content and train end users Assist with special projects as needed Technology Platform

Microsoft Azure/Office 365 environment including Azure Active Directory, SharePoint, Teams, Exchange, OneDrive, Endpoint Manager, and Office 365 Pro Microsoft Endpoint Manager for mobile device management (MDM) TeamViewer for remote desktop support Cisco/Meraki for network equipment Several on-premises legacy servers running Windows Server and an Active Directory domain Company-owned laptops with Microsoft Windows 10/11 Enterprise Skills:

Strong desire to provide excellent customer service and help others Curiosity and interest in how things work Excellent oral and written communication skills Active Listener Analytical and Problem-solving skills Organization and Project management A+ or similar technical certification desired 4+ years of relevant college, work, or life experiences BPC offers a highly competitive salary and provides generous benefits. Individuals interested in this position should send resume, cover letter, and writing sample in one document. Candidates must be authorized to work in the United States. BPC does not sponsor employment visas. BPC is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. COVID Guidelines The health and safety of our community is our highest priority. As such, the Bipartisan Policy Center is encouraging all newly hired staff members to be fully vaccinated with an FDA authorized and/or approved COVID-19 vaccine, and to receive a booster shot as soon as eligible

Work Schedule The work/life balance of employees is a priority for the Bipartisan Policy Center. As a result, BPC is currently operating on a hybrid schedule. Employees at BPC are currently coming into the office three times a week. Exact time and schedules will be determined between an employee and their manager. #J-18808-Ljbffr

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