Guest Services Specialist

6 months ago


Thousand Oaks, United States O'GARA Westlake Village Full time

Guest Services Specialist is responsible for delivering exceptional customer service. This role will answer calls and field them accordingly, address questions and needs of the customers, and provide an overall welcoming environment.

REQUIREMENTS AND QUALIFICATIONS

  • High school diploma or equivalent
  • Proficient in Microsoft Office, and data entry experience
  • Multi-line telephone experience
  • Professional appearance and disposition
  • Fluent in the English language
  • Strong listening skills
  • Excellent verbal and written communication skills
  • Must be able to convey messages to employees clearly and quickly
  • Detail oriented
  • Problem solver
  • Outstanding customer service skills
  • Must be a team player, self-motivated
  • Ability to multi-task
DUTIES AND RESPONSIBILITIES
  • Operate a multi-line phone system
  • Answer all incoming calls; ideally by the third ring with a friendly voice, polite, professional manner, and transfer them to the appropriate person or department quickly
  • Communicate with callers in an efficient manner, minimizing the time they are put on hold
  • Keep written records of who is on hold
  • Take detailed messages when a call cannot be completed including name, phone number, time of call, and information requested to be delivered to the appropriate party in a timely manner
  • Use the caller's name whenever possible
  • Handle customer complaints effectively and direct the customer if required to the appropriate manager
  • Welcome visitors in a warm and friendly manner, and answer customers' questions
  • Keep detailed and accurate records of visitor requests and calls received
  • Maintain the general office filing system
  • Receive deliveries, sort, and distribute incoming mail
  • Follow the procedure for time clocks and ensure is properly clocking in and out of work daily
  • Maintains professional appearance and neat work area
  • Take inventory of office supplies and refreshments, restock as needed
  • Handle retail apparel sales
  • Perform other job-related duties as assigned by management
EMPLOYEE BENEFITS
  • Health, Dental, and Vision coverage for employee
  • 401K Plan
  • Paid time off
  • Paid training, growth opportunity
  • Employee vehicle purchase plan
  • Discounts on products and services
  • Long-term job security

Compensation: $20 -25/hr. depending on experience

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

  • Thousand Oaks, United States Wingstop Full time

    Wingstop - 401 N. Moorpark Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Thousand Oaks, United States Fitness 19 Full time

    (Hourly + Commission) Our Lead Service Specialists do it all. During your shift, you will be working with your Club Manager and other Lead Service Specialists to assist customers (guests) with joining the gym, helping current members with membership issues, and showing a “happy to help” attitude when members and guests have questions or concerns and...


  • Thousand Oaks, United States Fitness 19 Part time $16 - $17

    (Hourly + Commission) Our Lead Service Specialists do it all. During your shift, you will be working with your Club Manager and other Lead Service Specialists to assist customers (guests) with joining the gym, helping current members with membership issues, and showing a “happy to help” attitude when members and guests have questions or concerns and...


  • Thousand Oaks, United States AAA Full time

    AAA - 100 E Wilbur Rd [Guest Service / Front Desk] As a Retail Service Specialist at AAA, you'll: Greet all members and customers, determine their need and provide Legendary Service; Provide DMV vehicle license, registration and notary services; Reach sales and service goals and earn incentives for multiple AAA products and services; Prepare and provide...


  • Thousand Oaks, California, United States Fogo de Chão Full time

    We're seeking a Service Support Specialist to join our team at Fogo de Chão! As a member of our dining room staff, you will play a crucial role in delivering an exceptional guest experience by providing support to our servers and ensuring that every table setting is immaculate.Key responsibilities include executing table clean-up and setup with precision...


  • Thousand Oaks, United States Lawson Products Full time

    The Onsite Service Specialist (OSS) supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through customers' inventory management installations. This role also works with partners Specialist, Customer Service, Service, Customer Experience, Business Partner, Manufacturing, Retail, Inventory


  • Thousand Oaks, California, United States Four Seasons Hotels Limited Full time

    We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create amazing moments for our guests, residents, and partners.At Four Seasons Hotel Westlake Village, we believe in recognizing a familiar face, welcoming a new one, and treating everyone...


  • Thousand Oaks, California, United States Talbots Full time

    Talbots is committed to building relationships with our customers and associates by knowing, serving, and delighting them. As a Customer Service Specialist, you will be responsible for providing exceptional customer service experiences that promote the product and build brand relationships.The estimated annual salary for this position is $30,000 - $40,000,...


  • Thousand Oaks, California, United States Zumiez Full time

    Customer Service SpecialistZumiez is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key Responsibilities:Provide...


  • Thousand Oaks, California, United States Olive Garden Full time

    Career OpportunityWe are seeking a highly motivated and detail-oriented Culinary Support Specialist to join our team at Olive Garden. As a valued member of our family, you will play a critical role in ensuring the cleanliness and safety of our restaurants.Key Responsibilities:Clean and sanitize all dishes, glassware, utensils, and guest and team member touch...


  • Thousand Oaks, California, United States Preferred Auto Centre Full time

    Job OverviewWe are seeking a skilled Automotive Service Specialist to join our team at Preferred Auto Centre. The ideal candidate will have a strong passion for delivering exceptional customer service and a keen eye for detail when it comes to vehicle maintenance.


  • Thousand Oaks, United States O'Reilly Auto Parts Full time

    Compensation Pay Range:$16.00 - $22.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging pe Retail, Specialist, Customer Service, Store Manager, Service, Automotive

  • Cleaning Specialist

    2 weeks ago


    Thousand Oaks, California, United States Urban Plates Full time

    Transforming the Way We EatWe're a socially conscious company dedicated to changing the world's eating habits, one meal at a time. Our mission is to provide a supportive environment where you can learn, grow, and develop both personally and professionally.A Rewarding Career AwaitsWe offer an hourly wage of $16.00 plus average tips per hour of $3.64 - $4.80,...


  • Thousand Oaks, California, United States Nothing Bundt Cakes Full time

    Become a Sweet Treat Specialist at Nothing Bundt Cakes and unlock a world of creativity and excitement! In this role, you'll have the opportunity to develop your skills in cake decorating and craftsmanship.As a key member of our pastry team, you'll work closely with our bakers to create stunning cakes that impress our customers. You'll also be responsible...


  • Thousand Oaks, California, United States Neighborly Ops LLC Full time

    Job OverviewWe are seeking a skilled Food Preparation Specialist to join our culinary team at Neighborly Ops LLC. As a key member of our kitchen staff, you will play a vital role in preparing high-quality dishes for our guests.


  • Thousand Oaks, California, United States Wingstop Full time

    About WingstopWingstop is a fast-casual chain of restaurants that specializes in wings and other fried chicken items. Our team members play a vital role in delivering exceptional customer service to our guests.Job OverviewWe are seeking a highly motivated and friendly individual to join our team as a Guest Service Team Member. As a key member of our...

  • To Go Expert

    2 weeks ago


    Thousand Oaks, California, United States Olive Garden Full time

    Olive Garden is a world-renowned dining destination, and as a Food Delivery Specialist, you'll play a crucial role in ensuring that our guests receive an exceptional experience. With your passion for delivering top-notch service, you'll thrive in this fast-paced environment.About the JobWe're seeking a highly motivated individual to join our team as a To Go...


  • Thousand Oaks, California, United States The Melting Pot Full time

    The Melting Pot - Server OpportunityWe are seeking a skilled Server to join our team at The Melting Pot. As a key member of our service team, you will be responsible for providing exceptional dining experiences to our guests.About the Role:This is a full-time and flexible part-time schedule opportunity. We offer competitive pay, with an estimated annual...


  • Thousand Oaks, United States Lawson Products Full time

    The Onsite Service Specialist (OSS) supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through customers' inventory management installations. This role also works with partners to implement sales strategy and to help customers understand how Lawson can provide solutions to their...


  • Thousand Oaks, California, United States Urban Plates Full time

    Company OverviewUrban Plates is a forward-thinking food company dedicated to changing the way the world eats. Our mission is to deliver high-quality, wholesome meals that not only satisfy our customers' taste buds but also contribute positively to their well-being.SalaryThe Clean Food Operations Specialist will be compensated with an hourly rate of $16.00,...