Sales Associate

4 weeks ago


Miami, United States Baccarat Full time

Founded in 1764, Baccarat, alchemist of joy and creator of enchanting worlds, is the fruit of a group of daring artisans who have transformed the four elements of nature earth, air, fire and water into crystal of unparalleled purity. By crafting true masterpieces, Baccarat has never ceased to surprise the world, garnering numerous awards at World Fairs and international exhibitions. This is how the name of a small town in eastern France, Baccarat, has over time become a symbol of the art of celebration and French joie de vivre. From Paris to Moscow, New York, Tokyo, Miami or Hong Kong, the unique experience of Baccarats art de vivre can be found within its Houses, boutiques, restaurants, bars, hotels and lounges. Ahead of its 260th anniversary, Baccarat continues its international development, firmly anchored in its roots, and driven by the ambition to always fly higher.

As an ambassador of the Maison, the Sales Associate will achieve sales targets set by Management and strive to develop a strong client book. Sales Associates provide white glove service by creating memorable shopping experiences and by nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives. They manage and drives sales by understanding client desires and maximizes sales opportunities to achieve Boutique sales and profit targets and provide excellent client service.

Essential Responsibilities

Provide impeccable, white glove service to clients and be an ambassador of the brand, ensuring that every client is treated according to the Baccarat global standards

Demonstrate expert knowledge of products as well as Baccarat history and heritage

Achieves and exceed sales goals and key retail KPIs (ADT, UPT, etc.)

Proactively use CRM tools to build and retain relationships with our current customer and identify potential clients

Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service

Maintains awareness of all current marketing and promotional activity

Cultivate a robust client portfolio to secure a proactive and growing business

Assist in merchandising and maintenance of the shop floor when needed

Competencies

Drive for results

Customer focused

Strategic agility

Clientele focused

Strong knowledge of the market and industry (competitors)

Relationship building both internally and externally

Knowledge of Baccarats products, processes & services

Flexibility to work non-traditional hours, including days, nights, weekends, and holidays

Hourly Rate: $20.00-$22.00 depending on experience + industry leading commission plan


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