Patient Registration Rep

1 month ago


Troy, United States Henry Ford Health System Full time

GENERAL SUMMARY:

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

EDUCATION/EXPERIENCE REQUIRED:

* High school diploma or G.E.D. equivalent required.

* One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.

* EPIC training/experience preferred. Insurance payor systems experience preferred.

* ICD-10 medical terminology experience preferred.

* Strong computer skills and working knowledge of Microsoft Office products.

* Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.

* Must be willing and able to instruct others.

* Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Additional Information

* Organization: Corporate Services

* Department: Outpatient Registration - HFWB

* Shift: Day Job

* Union Code: Not Applicable



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