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Client Services Coordinator
1 month ago
Who We AreSenior Helpers, the nation's premier provider of in-home non-medical senior care, has an immediate opening for a Client Services Coordinator in its Sunbury, PA office.Primary Responsibilities (including, but not limited to):Responsible for Day 1 Intros of Caregivers to ClientsCalls Clients and Caregiver after Day 1 to ensure appropriate fit of Caregiver to Client, overall satisfaction of the client, and works with Care Manager on any issues needing remediedResponsible for performing activities of the 30/60/90 PolicyCalls to client (or their family) to ensure continued satisfaction of servicesVisits to client to ensure Caregiver is performing to care plan and client is satisfied with servicesPerforms reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client's mental and physical state.Works with client to complete contracts and collect deposit if additional private pay hours are securedCreates Client Services folders and welcome packetsEnsures proper filing of all client paperwork and foldersWhen in the office, takes service inquiry calls and assists in scheduling assessments for prospective clientsFollow-up on any negative client satisfaction results from Life360 or from calls to the office, within 24 hours of being notified. Coordinates with the Care Manager on any remediation actions if necessaryPerform On-call duties as assignedOther duties as assigned. Qualifications:Must be willing to drive to client's homes as needed within the territory (within 30 miles of Sunbury, PA). May use the company car for transportation.Bachelor's degree with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care IndustryMinimum of 6 months experience in a customer service role.Must have excellent phone skills and follow-up skills with prospects, clients and client familiesMust have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environmentProactive problem prevention and issue resolution leadership abilityProficiency in Microsoft Word, Excel, Internet, and Outlook requiredAbility to learn other software programs quicklyAbility to work independently and as part of a teamBenefits:Base salary of $40,000 to $42,500 dependent upon experiencePerformance based incentives of up to $3,250 per yearWeekend On-Call Pay2 weeks paid vacation8 paid company holidaysEligible for Medical, Dental, Vision, Life, Short Term Disability, Critical Illness Insurance, and more after 90 daysOpportunities for advancementWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
