Rooms Controller/Reservationist

7 months ago


Uniondale, United States Blue Sky Hospitality Solutions Full time
Rooms Controller/Reservationist

Job Overview: The Marriott Hotel Rooms Controller/Reservationist is responsible for coordinating and managing room reservations, ensuring maximum occupancy and revenue while providing exceptional guest service. They act as a central point of contact for guests and internal departments regarding room bookings and availability.

Key Responsibilities:
  • Receive and process room reservations efficiently, ensuring accuracy and adherence to Marriott's reservation standards.
  • Provide excellent customer service to guests by answering inquiries, assisting with reservations, and handling special requests promptly and professionally.
  • Assign room according to guest request and preferences whenever possible.
  • Monitor room availability, room types, and rate categories to optimize occupancy and revenue. Coordinate with the revenue management team to implement pricing strategies.
  • Handle group reservations, coordinating with the sales team and event planners to ensure a smooth booking process for group guests.
  • Ensure rates match market codes and document exceptions
  • Review out-of-order rooms daily
  • Perform duplicate reservation checks
  • Block Rooms Daily
  • Run daily reports
  • Coordinate tasks and work with other departments.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups
  • Pre-register designated guests and prepare key packets
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Secure valid payment utilizing Sertifi
  • Identify any over-commitments
  • Comply with quality assurance standards
  • Develop and maintain positive working relationships with others
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Assist with the check-in and check-out processes, ensuring a seamless and welcoming experience for guests.
  • Handle reservation cancellations, modifications, and no-shows in compliance with hotel policies.
  • Promote hotel amenities and upgrades to enhance the guest experience and increase revenue.
  • Maintain effective communication with other hotel departments to ensure guests' needs and requests are met promptly.
  • Address and resolve guest concerns or complaints related to reservations courteously and efficiently.
  • Maintain accurate and up-to-date records of reservations, guest information, and relevant statistics. Prepare reports as required.
  • Ensure that all reservations are processed accurately and in accordance with Marriott's policies and procedures.
  • Stay informed about Marriott's loyalty program, policies, and procedures to provide accurate information to guests.
  • Receive, record, and relay messages accurately, completely, and legibly.
Qualifications and Skills:
  • High school diploma or equivalent; additional education or hospitality-related certification is a plus.
  • Previous experience in a hotel reservation or front office role is preferred.
  • Familiarity with Marriott's reservation systems and property management systems is an advantage.
  • Thorough organization and management skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
  • Attention to detail and ability to maintain accurate records.
  • Proficiency in using computers and basic software applications.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.


  • Uniondale, New York, United States Allied Digestive Health Full time

    We are excited to announce a unique opportunity for a Per Diem Registered Nurse to join our team at Allied Digestive Health. This position offers a chance to work in a dynamic and compassionate healthcare environment, overseeing the post-endoscopy recovery room and administering IV medications.About Allied Digestive HealthAllied Digestive Health is one of...

  • Registered Nurse

    1 week ago


    Uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: The Registered Nurse at Allied Digestive Health is responsible for administering IV medications and supervising the post-endoscopy recovery room. This role requires strong nursing skills, including patient assessments and inventory management of controlled substances. Candidates must hold a current RN...


  • uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: The Registered Nurse at Allied Digestive Health is responsible for administering IV medications and overseeing the post-endoscopy recovery room. This role requires a compassionate approach to patient care and the ability to collaborate effectively within a dynamic healthcare team. Candidates must possess a...


  • uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary:The Registered Nurse at Allied Digestive Health provides essential care in a dynamic gastroenterology practice across New Jersey and New York. Responsibilities include administering IV biologic medications, supervising the post-endoscopy recovery room, and assisting with patient assessments. The role...

  • Registered Nurse

    4 days ago


    Uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: The Registered Nurse at Allied Digestive Health provides essential care in a dynamic gastroenterology practice across New Jersey and New York. Responsibilities include administering IV biologic medications, supervising the post-endoscopy recovery room, and assisting with patient assessments. The role...

  • Registered Nurse

    5 days ago


    Uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: The Registered Nurse at Allied Digestive Health provides essential care in a dynamic gastroenterology practice across New Jersey and New York. Responsibilities include administering IV biologic medications, supervising the post-endoscopy recovery room, and assisting with patient assessments. The role...


  • uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: The Registered Nurse at Allied Digestive Health provides essential care in a dynamic gastroenterology practice across New Jersey and New York. Responsibilities include administering IV biologic medications, supervising the post-endoscopy recovery room, and assisting with patient assessments. The role...


  • Uniondale, New York, United States Allied Digestive Health Full time

    About Allied Digestive HealthWe are a fast-growing, physician-led organization with over 200 providers and 60 locations throughout New Jersey and New York. Our team of board-certified gastroenterologists prioritizes personalized treatment plans for patients, delivering the highest quality of care.Job SummaryAs a Per Diem Registered Nurse, you will provide...

  • Registered Nurse

    2 weeks ago


    Uniondale, United States Allied Digestive Health Full time

    Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our...


  • uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: Allied Digestive Health is seeking a Per Diem Registered Nurse to join a team dedicated to providing high-quality gastroenterology care in the Greater Long Island Area, NY. The role involves administering IV medications, supervising recovery rooms, and assisting in patient assessments, with a focus on...


  • Uniondale, New York, United States Allied Digestive Health Full time

    At Allied Digestive Health, we are a fast-growing physician-led organization with over 200 providers and 60 locations throughout New Jersey and New York. As a dynamic gastroenterology practice, our dedicated team of healthcare professionals prioritizes personalized treatment plans for patients to deliver the highest quality of care.Job OverviewWe are seeking...


  • Uniondale, New York, United States Allied Digestive Health Full time

    We are seeking a skilled Per Diem Registered Nurse to join our team at Allied Digestive Health, providing high-quality gastroenterology care in the Greater Long Island Area, NY. Our dynamic structure encourages physician input and decision-making while offering operational support.Company OverviewAllied Digestive Health is one of the largest integrated...


  • Uniondale, New York, United States Allied Digestive Health Full time

    About the Role Allied Digestive Health is seeking a Per Diem Gastroenterology Nurse Specialist to join their dynamic gastroenterology care team in Great Neck, NY. The role involves administering IV medications, supervising post-endoscopy recovery, and collaborating with medical assistants for patient assessments. Ideal candidates should hold a valid RN...

  • Registered Nurse

    7 days ago


    Uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: As a Registered Nurse at Allied Digestive Health, you will provide high-quality care in a dynamic gastroenterology setting. Responsibilities include administering IV medications, supervising post-endoscopy recovery, and assisting in patient assessments. Candidates must hold a valid nursing license in...

  • Registered Nurse

    4 days ago


    Uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: As a Registered Nurse at Allied Digestive Health, you will provide high-quality care in a dynamic gastroenterology setting. Responsibilities include administering IV medications, supervising post-endoscopy recovery, and assisting in patient assessments. Candidates must hold a valid nursing license in New...

  • Registered Nurse

    7 days ago


    Uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: Allied Digestive Health is seeking a Per Diem Registered Nurse to join their team focused on delivering high-quality gastroenterology care. The role involves administering IV medications, supervising post-endoscopy recovery, and assisting with patient assessments. The ideal candidate will have a...


  • uniondale, United States Allied Digestive Health Full time

    Registered Nurse at Allied Digestive Health summary: Allied Digestive Health is seeking a Per Diem Registered Nurse to join their team focused on delivering high-quality gastroenterology care. The role involves administering IV medications, supervising post-endoscopy recovery, and assisting with patient assessments. The ideal candidate will have a...

  • Registered Nurse

    2 weeks ago


    Uniondale, United States Allied Digestive Health Full time

    Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our...

  • Registered Nurse

    2 weeks ago


    Uniondale, United States Allied Digestive Health Full time

    Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our...

  • Registered Nurse

    2 weeks ago


    Uniondale, United States Allied Digestive Health Full time

    Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our...