Patient Service Representative Team Lead

1 month ago


New York, United States Lenox Hill Radiology Full time

Job Description:

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative Team Lead you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

  • Greets and register patients in a friendly and service-oriented manner obtaining complete and pertinent information;
  • Creates and maintains weekly Patient Service Representative schedule
  • Answers patient questions for scheduling, preps for studies or insurance
  • Communicates with Radiologists and referring physicians, addressing any concerns
  • Properly address patient, co-workers or vendors complaints
  • Trains new employees when needed

You Are:

  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

  • High School Diploma or GED
  • Intermediate to advanced computer skills
  • Strong multitasking and communication skills
  • Experience providing exceptional customer service
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.
Pay Range:
USD $18.50 - USD $27.14 /per hour

Shift:
Mornings

Shift Variations:
Monday - Friday, 9:00 am - 5:30 pm

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