Driver Recruiter
1 month ago
** Driver Recruiter**
**Job Category****:** Rltnshp Spec/Drvr Recruiter **Requisition Number****:** DRIVE001474 Showing 1 location **Job Details**
**Description**
Reports to and takes direction from Driver Recruiting Manager.
**Incoming Phone Call Responsibilities**
* Accesses callers Prospect record or Application in system via telephone number, name, SSN, or other identifying information.
+ If an application exists, makes any necessary updates to information.
+ If an application does not exist, creates a manual application by gathering the necessary information from the caller.
**Incoming Application Responsibilities**
* Calls the applicant to gather all the necessary information and begin screening process.
* Determines eligibility for hire, forwards application to Driver Recruiting Manager if unsure.
+ Enters information into a new task so other Driver Recruiters may assist applicant, if necessary.
* If application requires no further information and applicant is deemed hirable, schedules orientation and ensures all information is entered accurately.
* Once orientation is scheduled, updates status application accordingly and creates follow-up reminder to contact applicant and confirm attendance.
* If unable to reach an applicant by phone when attempting to make further contact, sends email containing approval information and continues to attempt contact by calling candidate periodically.
+ Changes application status to DQ No Contact if applicant does not return contact within 30 days.
**Rehire Responsibilities**
* Merges duplicate applications and updates applicant info, as necessary.
* Submits rehire request to the Recruiting Rehire distribution list per the SOP - Driver Rehire Eligibility Inquiry.
* Once the applicant is approved, determines if applicant needs to attend orientation.
+ If the applicant has been gone more than 90 days, schedules the applicant for orientation.
+ If the applicant has been gone less than 90 days:
* Determines if the applicant will need to submit to pre-employment drug/alcohol testing.
+ If no drug test is required, finds out when the applicant is returning to TransAm.
+ If a drug test is required, schedules the driver to come in Monday-Thursday no later than 2:00 p.m.
* Arranges hotel room and transportation to the TA terminal for the applicant.
**Qualifications**
**Skills**
**Preferred**
**Customer service experience** *Expert* **High degree of integrity & confidentiality** *Expert* **Call center experience** *Expert* **Behaviors**
**Preferred**
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**Team Player****:** Works well as a member of a group
**:**
**Motivations**
**Preferred**
**Goal Completion****:** Inspired to perform well by the completion of tasks
**:**
**Education**
**Experience**
**Licenses & Certifications**
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