Customer Service Rep
3 weeks ago
Job Position: Customer Service Rep
Location: Ontario, CA 91761
Pay Rate: $20.00/hr.
Shift: 1st M-Thursday 5:00 AM-3:30 PM
Description: To provide excellent customer service to customers while working under the direct supervision of the sales/customer service manager. This includes, but is not limited to, responding to inquiry calls or emails efficiently, processing customer orders, monitoring and providing status to the customer as needed from receipt of their order to the final shipment of product, maintaining high customer satisfaction.
Duties and Responsibilities, but not limited to:
- Manage incoming phone calls, emails, and customer service inquiries
- Build sustainable relationships & trust with customer accounts through open communication
- Provide professional and timely communication as needed regarding order status with customer, manufacturing, outside process clerk, shipping, VP Operations and Sales
- Receive, review and write up customer orders including inventory/stock check
- Provide customer with accurate, valid and complete information using the right methods/tools
- Forward requests for quote to sales
- Expedite manufacturing / outside processes as needed
- Review shipping report, pull order packet, write up, enter and print packing slips
- Update customer delivery requirements as needed
- Cross train for each desk in the Customer Service Dept
- General filing
- Minimum experience - 4 years as customer service representative
- Must have a working understanding of inventory control
- Excellent written and verbal communication
- Computer literate, 40 wpm, proficient in Word, Excel, Outlook or equivalent
- Ability to prioritize orders based on customer demand
- Ability to understand and professionally resolve problems as they arise
Interested candidates can learn more information by applying online at www.arrowstaffing.com.
Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area's best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com and search jobs.
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