Avaya Voice Engineer

2 weeks ago


Houston, United States CareerBuilder Full time

Job Title : Avaya Voice Engineer
Client:

Financial Services & Banking
Position Type:

4 Month Contract to Hire
Location:

Remote (Ideally San Antonio. Will need to come in office as needed for annual events and quarterly meetings) - Must live in Texas within 50 miles of San Antonio, Austin, Houston, Corpus Christi, Dallas, or Fort Worth or be willing to relocate to any of these cities.
Shift:

M-F 8-5 (On call schedule one week, every 5 weeks)
Compensation:

$40-55/hr.

*If interested and qualified, please reach out to the technical recruiter Nicole, at nrosipal@apexsystems.com

BASIC PURPOSE

: Responsible for planning, configuring, optimizing, and maintaining telephony environments and applications across the organization. Analyzes and resolves application issues. Ensures a scalable, secure, and redundant telephony infrastructure that complies with Frost specifications and security standards.

PRINCIPAL ACCOUNTABILITIES:
Plan, implement, configure, and support

telephony applications within Avaya .
Respond to, troubleshoot, and resolve complex escalated telephony-related tickets and issues .
Perform root cause analysis, establish return to service, and document resolution strategies.
collaborate with other IT teams , management, and lines of business to provide troubleshooting assistance for large-scale outages and implement telephony infrastructure for cross-functional projects across the organization.
Implement approved telephony enhancement projects.
Develop and maintain documentation and procedures for voice administration.
Maintain documentation and procedures for Voice engineering.
Maintain an in-depth knowledge of current and emerging voice principles and industry standards.
Assist other Voice Engineering team members.
Perform all other duties as assigned.

QUALIFICATIONS AND SPECIFICATIONS:
Required:
Bachelor's degree in Information Technology, Computer Engineering, in a related field, or equivalent experience
3+ years of telephony systems design, implementation and/or engineering
Experience in

TCP/IP networking and troubleshooting tools such as Wire Shark

as it relates to troubleshooting VoIP signaling and media
Experience in

VoIP signaling

(H323, SIP, WebRTC)
Experience

troubleshooting SIP message flows and complex call flows

in a multi-vendor platform environment
Experience with

maintaining/implementing Avaya Experience Portal

or cloud/on-premises IVR platforms
Experience with VoIP W/LAN concepts , considerations and best practices
Experience in ancillary technologies that help govern IP-based interactions: firewalls, routers, MPLS networks, media relays, reverse proxies etc
Knowledge of core IT infrastructure components and dependencies (Active Directory, NMS, SMTP,NTP servers etc)
Experience with maintaining/supporting an enterprise on-premises/cloud voice solution
Excellent communication skills (oral/written) and ability to work in a team, cross framework collaborative environment
Excellent analytical skills diagnosing problems and defining root cause analysis
Proficient in Microsoft computer applications

Preferred :
Experience with a scripting language
Strong understanding of security requirements in relation to IP telephony products and services: tls ciphers, certificates, ssl etc
Configuration knowledge of VMWare, vShphere
Experience with Microsoft Teams Phone System and supporting Direct Routing
Experience with latest cloud Voice Solutions and knowledge of implementation/migration strategies
Expertise in centralized SIP Trunking with industry known SBCs - Audiocodes, Ribbon, Oracle or Avaya
Expertise in E911 strategies, best practices and implementation experiences
Understanding of SIP, H323 and WebRTC integration and interoperability in an Avaya/ other environment
Good level of cloud-based experience. AWS, Google, Azure based platforms in relation to telephony deployments/designs
Experience with working with call recording systems, WFM, CTI and reporting systems typical in a Contact Center environment

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