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Customer Service Assistant

3 months ago

San Antonio, United States Wise Up Creative Full time
Job Title: Customer Service Assistant

Location: San Antonio, TX

Department: Customer Service

Reports to: Customer Service Manager

Job Type: Full-Time

Job Summary: As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:
  • Assist customers with product information, order status, and general inquiries.
  • Resolve customer issues and complaints with patience and efficiency.
  • Process orders, returns, and exchanges accurately.
  • Maintain customer records by updating account information.
  • Collaborate with team members and other departments to ensure customer satisfaction.
  • Follow company policies and procedures in handling customer interactions.
  • Provide feedback to improve customer service processes and systems.
  • Participate in training sessions and ongoing professional development.
Qualifications:
  • High school diploma or equivalent; some college coursework preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and ability to think on your feet.
  • Proficiency in Microsoft Office and customer service software.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Positive attitude and a desire to help others.