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Customer Service Associate

2 months ago

Gonzales, United States Copeland Full time
Job Description

If you are an energetic Customer Service Professional looking for an opportunity to grow, Emerson has an exciting opportunity for you Based in Gonzales, LA, you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
  • Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities
  • Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
  • Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
  • Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders
  • Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
  • Source, procure and expedite parts and materials needed and forecast needs for peak periods
  • Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc.
  • Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
  • Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
  • Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
  • Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees
  • Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards
WHO YOU ARE:

You build and deliver solutions that meet customer expectations, effectively communicate in various settings, and stayed productive and aligned with your goals. You align words and actions to model reliability. You understand the importance and interdependence of internal customer relationships. You stay aligned with your goals and stay productive.

FOR THIS ROLE, YOU WILL NEED:
  • High School Graduate/GED
  • Excellent written and verbal communication skills
  • Strong customer service, time management, problem solving, organizational, interpersonal and multi-tasking abilities
  • Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
  • Legal authorization to work in the United States
PREFERRED QUALIFICATIONS THAT SET YOU APART:
  • Associate's or Bachelor's Degree in a related field
  • Prior experience with process controls, technical, industrial, mechanical, manufacturing or related industries
  • Experience with a Relational Database Management System (such as Oracle)

OUR OFFER TO YOU:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

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About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go

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