Customer Care Agent I

3 months ago

Roseburg, United States Umpqua Bank Full time
Description

About Us:

Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

Involved. Innovative. Enthusiastic. These are just a few words that describe the Call Center Agent. As you can see, we're not your average bank and we are not looking for average people.
  • Answer calls and/or respond to emails.
  • Resolve customer problems such as: debit card issues, account overdrafts, electronic disputes, online/mobile banking issues and service charge questions.
  • Perform a variety of transactions on the customer's behalf such as: funds transfers, stop payments, debit card increases, address changes and check orders.
  • Suggest appropriate products and services to existing and prospective customers and cross-sell other bank services such as Visa Credit Cards.
  • Perform general tasks and complete routine assignments, receive assistance in the completion of more complex assignments.
  • Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
About You:
  • Requires completion of high school, vocational training, or equivalent.
  • 1-2 years customer service experience required, call center environment preferred.
  • Intermediate reading, writing, and arithmetic skills.
  • Strong verbal communication skills.
  • Requires the ability to multi-task and work with over 25 software applications.
  • Requires intermediate computer skills, including MS Office and banking software.
  • Learns Bank's processes and procedures for a variety of bank operation functions and selling Bank products and services through on the job cross-training activities and formalized training classes.


Work Style: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00-$20.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected]

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

  • Customer Service Representative

    6 months ago

    Roseburg, United States Camille Gibbens - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...

  • Registered Nurse

    2 weeks ago

    Roseburg, United States Innovative Renal Care Full time

    Description Registered Nurse, RN Our Registered Nurses provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as End Stage Renal Disease (ESRD). Nurses are on the front line of patient care, improving the quality of life of every patient. This role is all about the relationships and bond you will...

  • Home Training Registered Nurse

    3 weeks ago

    Roseburg, United States Innovative Renal Care Full time

    Description Home Training Registered Nurse, RN Our Home Training Registered Nurses evaluates and trains the dialysis facility's home patients, care partners and families for the home hemodialysis program. This position exercises knowledge of patient rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients in a...

  • Purchasing Agent

    1 month ago

    Roseburg, United States Roseburg Forest Products Full time

    Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in...

  • Pulmonology - Critical Care Physician

    2 weeks ago

    Roseburg, United States Pacific Companies Full time

    Location: 1 hour from Eugene, OR Duration: February 2022 ongoing (per your availability) Schedule: 5-12 shifts/month, 24 hr call (avg 6-8 hrs patient contact) Scope: 16 bed open ICU, average 2-4 calls/consults outside of rounding. Some of the hospitalists do their own procedures - hospitalists responsible for admitting. EMR: Meditech Requirements:...

  • Physician Assistant Certified

    2 weeks ago

    Roseburg, United States BestMed | Urgent Care | Primary Care Full time

    Are you an Advanced Practice Provider interested in Urgent Care? BestMed Urgent Care is the place for you! With our 3 current Wyoming locations, we provide unmatched customer service and unmatched compassion towards our patients!We offer full-time and PRN opportunities with the option to work many locations! Most importantly, we offer a great work...

  • Utility Specialist I

    5 months ago

    Roseburg, United States Western Exterminator Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across...

  • Nurse PCU I

    7 days ago

    Roseburg, United States CommonSpirit Health Full time

    Overview: CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration -...

  • Nurse PCU I

    4 weeks ago

    Roseburg, United States Chi Full time

    Overview CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration -...

  • Nurse PCU I

    7 days ago

    Roseburg, United States Chi Full time

    Overview CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration -...

  • Nurse PCU I

    3 days ago

    Roseburg, United States Chi Full time

    Overview CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration -...

  • Nurse - care unit - medical center

    4 weeks ago

    roseburg, United States TravelNurseSource Full time

    TravelNurseSource is working with Coast Medical Service to find a qualified Stepdown RN in Roseburg, Oregon, 97471!Pay Information$2,326 per weekAbout The PositionCoast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler. Coast is...

  • Nurse Emergency Services I

    2 months ago

    Roseburg, United States Chi Full time

    Overview CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration -...

  • Nurse Emergency Services I

    3 days ago

    Roseburg, United States Chi Full time

    Overview CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration -...

  • Radiologic Technologist

    6 days ago

    Roseburg, United States MedUS Healthcare Full time

    Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalWe are seeking a skilled and experienced CT Technologist to join our team on a travel assignment. As a key member of our imaging team, you will be responsible for performing high-quality CT scans and providing exceptional patient care.Key Responsibilities:Operate CT...

  • Retail Merchandise Associate

    3 months ago

    Roseburg, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Travel Physical Therapist

    3 weeks ago

    Roseburg, United States AHS MedStat Full time

    MedStat is looking for a Long Term (Travel) SNF Physical Therapist in Roseburg, OR .This is a 13 week assignment scheduled to start on 11/25/2024 and run through 02/24/2025 .You must be licensed in the state of OR.Estimated weekly pay includes projected hourly wages and weekly meal and lodging per diems for eligible clinicians based on nationally published...

  • Mobile Phlebotomist/Medical Assistant

    2 months ago

    Roseburg, United States ExamOne, a Quest Diagnostics company Part time

    A Medically Trained Mobile Phlebotomist is our Medically trained Mobile Collector.As a Mobile Collector, you would be a part-time, on-call, and at-will employee.What does this mean?On-Call and At-Will equals Flexibility! You will choose the days and hours you wish to work and the areas you wish to work in. You manage your calendar of availability.What is a...

  • Retail Administrative Coordinator

    4 weeks ago

    Roseburg, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Hospitality Manager

    1 week ago

    Roseburg, United States Solista Senior Living by Cogir Oregon Full time

    People taking care of people, that's who we are and what we do at Cogir Senior Living!About COGIR Management USACOGIR Management USA, headquartered in Scottsdale manages nearly 90 senior living communities across 11 states and we continue growing. We are proud to be a leader in the senior housing industry, providing an exceptional quality of care, amenities,...