Branch Manager Central Kentucky Service Area

** Branch Manager--Central Kentucky Service Area**

**Job Category****:** Operations Leadership **Requisition Number****:** BRANC024859 Showing 1 location **Job Details**

**Description**

Named one of the 2021 Top 100 Jobs in the United States by US News & Report, Pest Control Technicians provide pest management services to residential, industrial, institutional and commercial customers. Pest Control Branch Managers perform duties of business management, build new partnerships with commercial clients, maintain existing relationships, and drive the team to achieving a productive work-life balance. We look forward to having you on our Team

**PRIMARY DUTIES & RESPONSIBILITIES**

Manages activities of service personnel to achieve assigned goals for sales, revenue, service, and quality. Responsible for increasing sales in the assigned area and expanding our services and presence in that area. Responsible for P&L goals for staff. Develops production schedule for assigned personnel. Performs on-site quality assurance inspections and visits. Works to ensure cooperation and teamwork between administration, management, and service personnel.

* Planning and controlling the budget including revenue, profit, sales and expenses for the branch

* Responsible for the recruitment, interviewing, selection and training of new employees

* Develops and maintains a network of strategic business contacts to grow sales and support customer service

* Sets work hours and approves time off for personnel to meet staffing needs

* Conducts annual performance appraisals on assigned personnel

* Handles employee relations issues (complaints, performance/attendance issues, disciplinary actions, terminations, etc.)

* Handles customer complaints; investigates and resolves customer service concerns

* Schedules and reviews daily routes. Responsible for route completion

* Determine the products/chemicals required by staff and monitor the availability and use of such products

* Monitors team vehicle use, equipment condition, and overall operating efficiency

* Monitors production goals of assigned personnel and addresses deficiencies as necessary

* Recognizes excellence and mentors employees for advancement opportunities and celebrates team success

* Maintains a positive work environment by communicating consistently with service staff through formal and informal means

* Takes advantage of continuing education courses to improve/increase their knowledge in the pest control industry

* Displays example for service staff by always being punctual, reliable, communicating effectively, and maintaining composure in difficult situations

* Identifies opportunities for improvement of team members and provides additional training, tools or resources

* Takes quick and decisive action when necessary to remedy issues, either with service staff or customers

* Delegates work to service staff that would enhance their skills and allow more time for staff management duties

* Leads by example and words and actions are consistent with stated company policies and procedures

* Encourages input, suggestions, and feedback by team members

* Responsible for also contributing to monthly route completion by performing field services

* Encourages and monitors for safety compliance and takes initiative to identify and correct unsafe/hazardous conditions

* Responds positively to company objectives and accepts and implements change initiatives

**Preferred candidate will have:**

Knowledge of common business management practices and theories

Knowledge of sales management practices and theories

Knowledge of human resource practices and employee development methods

Ability to use computers and common business software, including company specific hardware and software (scanners, etc)

Ability to communicate effectively in both verbal and written communication

Skill in coaching and directing the work and activities of others

Skill in conducting performance appraisals

Ability to plan and prioritize work schedules and mandatory meetings

Skill in promoting cooperation, team building, and conflict resolution

Ability to operate a motor vehicle

Ability to enter and exit crawl spaces and attics

Ability to perform routine physical tasks such as walking, standing, squatting, stooping, crawling, kneeling, bending, twisting, pushing, pulling, reaching, squeezing with both hands

Ability to climb ladders within specified weight restrictions and over client structures

Ability to ascend and descend stairs

Ability to use and supervise the use of PPE (personal protective equipment)

Ability to operate, supervise and repair application equipment, inspection equipment, small hand tools power tools

Ability to tolerate environmental conditions, including seasonal weather and damp and dusty conditions

Ability to regularly lift at least 50 pounds

**The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job**.

Candidate can expect to alternate between time in a climate-controlled office environment and outdoors in all weather conditions and seasons

Candidate can expect a fair amount of physical exertion, including standing and walking for long periods, kneeling, bending, crawling, squatting, climbing, lifting, pushing and pulling.

**We Offer**

* Competitive salary for the industry $65,000 to $75,000 base annual plus quarterly bonus opportunities

* Take home company vehicle

* Market leading software including a company provided smartphone and laptop

* Comprehensive benefits package including medical, dental, vision & life insurance, and a short term disability plan

* 401(k) plan with company match, employee stock purchase plan

* A generous PTO (Paid Time Off) plan and paid holidays

* Continuous training and education through our in-house training sessions as well as outside seminars

* OPC Pest Services is financially stable and a growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

* We have grown since inception in 1972 to become the premier pest management company based in Kentucky

* The Pest Management Industry is growing and is a recession resistant line of business

**Our Core Values**

Be a P.E.S.T.

Professional . . . Do your best to be the best

Ethical . . . Do the right thing

Selfless . . . Do more for others

Teamwork . . . Do it for you, me & OPC

**Requirements:**

We require a good driving record and the ability to pass a drug screen. Candidates must be at least at least 18 years of age as well as meet physical job requirements and safely perform the above job duties with or without accommodations as well as the ability to obtain the pesticide license through the state of Kentucky within the first 90 days of employment (company paid).

Employer is committed to a policy of providing equal employment opportunities to all candidates regardless of race, color, ethnic origin, national origin, creed, religion, gender, sexual orientation, marital status, age, Vietnam-era veteran status, disabled veteran status, pregnancy, or physical or mental disability in regard to any position for which the employee or employment applicant otherwise meets minimum qualifications.

**Interpersonal Skills** *Expert* *Some Knowledge* **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**

**Preferred**

Bachelor of Business Admin or better.

**Experience**

**Required**

**2 years:** Experience in sales, generating cold call opportunities and building customer relationships.

**4 years:** Experience in management, successfully leading and engaging others as a part of a Team.

**3-5 years:** Experience in Home Services sales and service industry.

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