Rental Coordinator

Alta Equipment Company recently acquired Burris Equipment Burris Equipment, as part of Alta Equipment Company, delivers exceptional service, knowledge, and support. We offer the top brands in construction and turf equipment including: CASE, VENTRAC, WACKER NEUSON, STIHL, and JACOBSEN. Contact Burris Equipment at one of three Illinois locations: Waukegan, Ingleside & Joliet. With our large selection of new equipment, used equipment, rental, parts, and services, we are your complete one-stop shop. We provide our employees with the following tools and resources to be successful: Training Outstanding benefits package (Medical, Dental, and Vision, plus much more) 401(k) with match 10 Paid holidays Our construction equipment group is seeking a full-time Rental Coordinator for our Waukegan , IL branch. This role is responsible for the efficient handling and control of the rental businesses through proper inventory, record-keeping, delivery, and reporting as well as other duties as specified by the Rental Manager. Responsibilities: Answers customer questions quickly, clearly, and completely. Recommends equipment appropriate for the job; handles complaints on a timely basis & maintains positive communications with customers. Internal communications: Communicates with Department Manager at all times and provides adequate notice to rental technician for upcoming machine requirements. Works with other department personnel to assist them with rental information as required. Sees that promises are maintained, and deliveries are made on schedule, advises the customer of known delays. Keeps large and small rental spec information up-to-date and stays abreast of department's policies and procedures. Maintains accurate notations and communication of lost rentals, equipment inspections, trucking files, transfers, customer requests, equipment requirements, pick-up and delivery times. Technical knowledge: Knows rental equipment applications well and knows proper safety and maintenance requirements. Must be able to instruct the customer in proper use. Diplomatically handles customers’ complaints in a friendly, pleasing, and personal manner, reports any condition which may need further company attention to department manager. Dispatches trucks/drivers in a timely and orderly fashion congruent with daily schedules and customer requirements. Inspects contracts when received and given to drivers to be sure all requirements have been fulfilled. Ensures every contract is filled out 100%, this includes all blanks to be properly filled out, inspection and rental agreements with each contract, and damage waivers if necessary. Performs other duties as prescribed by Rental Manager from time to time. Specifications: Must be able to lift 90 lbs, 50% of the time, in order to unload equipment. Must be knowledgeable about the operation of a personal computer. Must have Microsoft Office knowledge. Distributor Relationships: Cooperates with other company personnel. Advises supervisors of all changes in the department which can affect company success. Method of Measurement: The satisfaction expressed by customers concerning the rental counterperson’s assistance. New business developed as a result of the rental counterperson’s performance. The satisfaction of management and other members of the company concerning performance. Reports to: Rental Manager About Alta: Culture is Job #1. Alta Equipment Group prides itself on living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference-maker behind the scenes, we can use your skillset. At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Workplace USA”, our employees across North America are committed to excellence. It’s the Alta way. So, let’s start the conversation. Click the link to apply and begin the journey of a lifetime. What We Look For: At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning. #J-18808-Ljbffr