![Marcus Hotels](https://media.trabajo.org/img/noimg.jpg)
Timber Ridge Front Desk Supervisor
4 days ago
Flaunt that smile as a Front Desk Supervisor: Assist in the oversight of the Front Desk Staff and effectively monitor and manage customer relations while working closely with the Front Office Manager in administering processes and procedures.
Our Team is looking for
People Pleasing
individuals who want to do the following:
Turn our guest’s ordinary day into an extraordinary day
Love where they work
Be appreciated for what they bring to a team
Learn and grow with a company who truly values it’s people
Grand Perks:
Flexible Scheduling
Free meals every shift made by our talented culinary team
Hotel room discounts as low as $49 per night
WELL Spa Gym membership for $16 per paycheck
Advancement opportunities across the property and US
Friendly work atmosphere
Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
Recognition programs (aka get paid to celebrate)
The Responsibilities:
Maintains standards of guest service as established by the Front Office Manager.
Ability to learn, manage and train associates on our HotSos system and Springer Miller software.
Responsible for the management of our guests profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival.
Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property through our eMbrace program.
Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards.
Provide budgets/forecasting numbers accurately and on time when requested by upper management.
Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of:
All hotel features/services, hours of operations
All room types, numbers, layout, décor, appointments and locations
All room rates, special packages and promotions
Daily house count and expected arrivals/departures’
Information regarding groups arriving, departing, and or in-house
Room availability status and rate for any given day
All hotel departmental policies and procedures
Access all functions in the SMS (Springer Miller System) and any other Front of House related system pertinent to providing maximum service and efficiency for our guest and or associate (i.e. Time Saver, HotSOS, ggrs intranet, Etc.).
Ensure current information on rates, packages and promotions is available to the front desk.
Work closely with the Front Office Manager to review future group requests and how they may affect the front desk. Prepare the Front Desk and communicate to any other departments necessary for these events.
Assign work duties to staff
Supervisory duties to include evaluating performance, time clock auditing, coaching and counseling of associates, and scheduling of staff.
Monitor group VIP’s and verify that they are registered and treated in accordance with hotel standards and CRM procedures.
Monitor arrival/event patterns and work closely with front desk scheduling to verify that the desk is appropriately staffed
Monitor group early arrival requests to verify that they are given the first available clean room
Assist staff with their job functions to ensure optimum service to the guests
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
Ensure the security of guest room access and guest billing following all guest privacy protocols and procedures.
Review all group no-shows, verify and ensure billing accuracy.
Anticipate sold-out situations and know how many rooms are overbooked. Assist overbooked or “walked” guests
Review with the Rooms Maestro all resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration procedures.
Coordinate delivery time of amenities with room service, ensuring timely delivery
Review requests for late checkouts and approve according to occupancy. Communicate all late checkouts to housekeeping
Conduct and or facilitate on-boarding and on-going training with new and existing staff.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Ensure effective communication with other departments in order to ensure high levels of guest satisfaction.
Document all pertinent information to the appropriate department via e-mail or through CRM system.
Complete and ensure that all paperwork and closing duties are completed correctly and in a timely manner
Manage and/ or assist night audit staff to ensure accurate and timely reporting on the hotels daily financial information to corporate office.
Attend the Resume Meeting with the Rooms Maestro.
Attend all pertinent/required meetings as deemed by the Guest Services Director (i.e. AM/PM huddle, Rooms Meeting, All Managers, etc.).
Perform MOD duties as prescribe by GGR MOD program and Emergency Procedures. Perform
The Qualifications:
Hospitality Degree preferred, plus 1 or more years of experience in the related field.
Creative. Able to work independently, has good judgment, problem solving, and decision-making skills.
Excellent organization and time management skills is required.
Service oriented.
Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
Able to guide, direct, and motivate subordinates.
Self-motivated and willing to think out of the box.
Reporting Relationship:
This position reports to the Guest Services Director.
Exemption Status:
Exempt
Other Qualifications
:
Someone who is passionate about people and travel
Willing to work weekends
LOVES meeting new people and interacting with guests
Has reliable transportation to and from work
Past experience in hotels and customer service a plus
Enjoys proactively using their creativity to personalize the guest experience
WARNING:
must be prepared to be a part of guest memories for years to come
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
My Profile
Create and manage profiles for future opportunities.
Wisconsin, Lake Geneva, Timber Ridge Lodge
Wisconsin, Lake Geneva, Timber Ridge Lodge
#J-18808-Ljbffr
-
Front Desk Supervisor
4 days ago
Madison, United States Timber Ridge Lodge Full timeJob Description Front Desk Supervisor - ( 220000O8 ) * Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management. * Responsible for a working knowledge of the...
-
Front Desk Supervisor
1 day ago
Madison, United States Bluegreen Vacations Full timeFront Desk Supervisor - Christmas Mountain Village in Wisconsin Dells, WI by Bluegreen Vacations Christmas Mountain Village Resort, located in Wisconsin Dells, WI is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Compensation: $18.00-$19.00 per hour, dependent upon experience Schedule: Full-Time, pm shift (8 hour shifts scheduled...
-
Front Desk Supervisor
3 weeks ago
Madison, United States Aimbridge Hospitality Full timeJob Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...
-
Hotel Front Desk Supervisor
3 weeks ago
Madison, United States AC Hotels Full timeEmbark on an exciting journey in the hospitality industry at Madison Downtown AC, now hiring a Hotel Front Desk Supervisor! We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering...
-
Hotel Front Desk Supervisor
1 week ago
Madison, United States AC Hotels Full timeEmbark on an exciting journey in the hospitality industry at Madison Downtown AC, now hiring a Hotel Front Desk Supervisor! **$500 SIGN ON-BONUS** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to...
-
Hotel Front Desk Supervisor
4 weeks ago
Madison, United States Homewood Suites Full timeEmbark on an exciting journey in the hospitality industry at Madison West Homewood Suites, now hiring a Hotel Front Desk Supervisor! **$1000 SIGN ON-BONUS** **The starting wage for this position is $16.50 per hour but the final wage will be based on experience** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to...
-
Hotel Front Desk Supervisor
2 weeks ago
Madison, United States Madison East DoubleTree by Hilton Full timeEmbark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Front Desk Supervisor! **$2000 SIGN ON-BONUS** **The starting wage for this position is $16.50 per hour but the final wage will be based on experience** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish...
-
Hotel Front Desk Supervisor
4 days ago
Madison, United States AC Hotels Full timeEmbark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Front Desk Supervisor! We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering...
-
Hotel Front Desk Supervisor
4 weeks ago
Madison, United States NCG Hospitality Full timeEmbark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Front Desk Supervisor! $500 SIGN ON-BONUS We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to...
-
Hotel Front Desk Supervisor
4 weeks ago
Madison, United States AC Hotels Full timeJob DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Front Desk Supervisor! *****$500 SIGN ON-BONUS*****We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our...
-
Hotel Front Desk Supervisor
2 weeks ago
Madison, United States Madison East DoubleTree by Hilton Full timeJob DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Front Desk Supervisor!**$2000 SIGN ON-BONUS**** The starting wage for this position is $16.50 per hour but the final wage will be based on experience**We are proud to foster a fun and inclusive atmosphere for our ambitious...
-
Hotel Front Desk Supervisor
1 week ago
Madison, United States Homewood Suites Full timeEmbark on an exciting journey in the hospitality industry at Madison West Homewood Suites, now hiring a Hotel Front Desk Supervisor! *****$1000 SIGN ON-BONUS******* The starting wage for this position is $16.50 per hour but the final wage will be...
-
Hotel Front Desk Supervisor
4 weeks ago
Madison, United States Homewood Suites Full timeJob DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Madison West Homewood Suites, now hiring a Hotel Front Desk Supervisor! *****$1000 SIGN ON-BONUS******* The starting wage for this position is $16.50 per hour but the final wage will be based on experience**We are proud to foster a fun and inclusive atmosphere for our...
-
Overnight Hotel Front Desk Supervisor
1 week ago
Madison, United States Madison East DoubleTree by Hilton Full timeJob DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Overnight Hotel Front Desk Supervisor!**$2000 SIGN ON-BONUS**** The starting wage for this position is $16.50 per hour but the final wage will be based on experience**We are proud to foster a fun and inclusive atmosphere for our...
-
Front Desk
2 months ago
Madison, United States YWCA of Madison Full time**Front Desk Associate Evenings & Weekends** YWCA Madison is looking for dependable and motivated individuals to work our Front Desk. This is a regular hire for continuous employment. The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and...
-
Overnight Hotel Front Desk Supervisor
4 days ago
Madison, United States NCG Hospitality Full timeEmbark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Overnight Hotel Front Desk Supervisor! **$2000 SIGN ON-BONUS**** The starting wage for this position is $16.50 per hour but the final wage will be based on experience** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to...
-
Front Desk
4 weeks ago
Madison, United States YWCA of Madison Full timeJob DescriptionJob DescriptionSalary: $17.79 per hourFront Desk Associate Evenings & WeekendsYWCA Madison is looking for dependable and motivated individuals to work our Front Desk. This is a regular hire for continuous employment.The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by...
-
Front Desk
4 weeks ago
Madison, United States YWCA of Madison Full timeFront Desk Associate Evenings & WeekendsYWCA Madison is looking for dependable and motivated individuals to work our Front Desk. This is a regular hire for continuous employment.The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor...
-
Front Office Supervisor
3 weeks ago
Madison, United States Fairfield Inn and Suites Full time**500$ sign on bonus** **As part of Legacy Ventures Hospitality, looks for innovative leaders, with an eye for innovation and a want to make an impact. Never looking for someone just looking for a job, but the people who want to rise to the top. Legacy allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us...
-
Front Desk Agent
2 months ago
Madison, United States Wisco Hotel Group Full timePerforming all check-in and check-out tasks. Managing online and phone reservations. Informing customers about payment methods and verifying their credit card data. Job brief We are looking for a Hotel Front Desk Agent to serve as our guests first p Front Desk, Agent, Reservations, Customer Service, Hotel