System Administrator

4 weeks ago

New York, United States Apex Systems Full time

Apex Systems is looking for an IT Support Specialist for our client in Birmingham, AL.

Location:

Birmingham, AL - fully onsite Shift:

The shift is an 8-week rotating, varying shift. While it does include some nights, weekends, and holidays, there is also the opportunity for scheduled training and development and a scheduled week off. Duration:

Multi-Year Long Term Contract

Perks and Opportunities: Great opportunity to grow and develop your skills and IT knowledge with dedicated independent training and development time scheduled Long-term contract with a large corporation Opportunity to network with Subject Matter Experts in varying IT departments Supportive management that encourages professional and technical development Weekly Pay, including direct deposit Benefits offered including health, vision, dental, 401(k), and more Professional development training and certification discounts offered by Apex Systems

Job Description: This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel, and management.

Primary Responsibilities: Day-to-day monitoring of the primary Supervisor Control and Data Acquisition (SCADA) and ancillary systems for health and availability Front-line problem resolution and coordination of repairs with mission-critical department personnel and/or other company personnel Notification to key customers for the coordination of system outages and events that may impact critical systems Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback Thoroughly track and document cases to completion with the help of mission-critical department personnel Adhere to all Electronic and Physical access policies Day-to-day monitoring and support of Business Continuity and Disaster Recovery systems

Requirements, Skills, and Competencies: 3+ years of IT Experience, Incident Management, or Desktop Support Ability to work nights, weekends, and holidays as a part of a rotating shift Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner Follow and properly apply both Change Management processes and knowledge-based procedures Multitask and prioritize tasks based on critical and operational impact on the system Windows experience Linux/UNIX experience preferred IT Problem Solving and Troubleshooting experience Incident Management experience preferred Excellent communication skills and ability to relay information clearly and effectively Go-getter mentality who is active in learning, ask questions, and growing Ability to build and maintain relationships and key customers

Education and Experience Required: Formal education in Computer Science or related IT field or equivalent experience is required.

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