Guest Services Agent

4 months ago

Bellevue, United States Wyndham Hotels & Resorts Full time

** Guest Services Agent**

Location: Kirkland, WA, US

Property Name: La Quinta by Wyndham Seattle - Bellevue - Kirkland Req Id: 14218

La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Seattle - Bellevue - Kirkland location in Kirkland , Washington .

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

**General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Review Front Office log and Trace File daily.

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

* Follow all cash handling and credit policies.

* Be aware of all rates, packages and special promotions as listed in the Red Book.

* Be familiar with all in-house groups.

* Be aware of closed out and restricted dates.

* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

* Be familiar with hospitality terminology.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Be able to complete a bucket check, room rate verification report, and housekeeping report.

* Balance and prepare individual paperwork for closing of shift according to hotel standards.

* Maintain and market promotions and guest programs.

* Maintain a clean work area.

* Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Seattle - Bellevue - Kirkland , 10530 NE Northup Way , Kirkland , Washington 98033

Employment Status: Full-time

  • Guest Service Agent

    3 weeks ago

    Bellevue, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent

    2 weeks ago

    Bellevue, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent

    1 hour ago

    Bellevue, Washington, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk. As the first point of contact for guests, this role requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced...

  • Financial Services Administrator State Farm Agent Team Member

    2 days ago

    Bellevue, Washington, United States Chris Jones - State Farm Agent Full time

    Job OverviewAs a Financial Services Administrator for Chris Jones - State Farm Agent, you will play a key role in promoting the growth of our agency. Your creativity and strategy will shape our brand's public image and cultivate existing client relationships. You will work closely with the agent to develop and implement cross-functional campaigns that expand...

  • Hotel Front Desk Agent

    1 week ago

    Bellevue, Washington, United States Bellevue Club Hotel Full time

    Hotel Front Desk AgentWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at the Bellevue Club Hotel. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and members, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Check...

  • Guest Services Representative

    10 hours ago

    Bellevue, Washington, United States Nothing Bundt Cakes Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Nothing Bundt Cakes. As a Guest Services Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that exceeds their expectations.Key Responsibilities:Provide...

  • Insurance and Financial Services Position

    1 month ago

    Bellevue, United States Theresa Nguyen - State Farm Agent Full time $40,000 - $60,000

    Job DescriptionJob DescriptionSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Guest Services Ambassador

    3 weeks ago

    Bellevue, Washington, United States Nothing Bundt Cakes - Bellevue Full time

    Job Description**Job Summary:**We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Nothing Bundt Cakes - Bellevue. As a Guest Services Representative, you will be the first point of contact for our guests, creating a warm and welcoming environment that exceeds their expectations.Key Responsibilities:Guest...

  • Guest Services Representative

    1 month ago

    Bellevue, United States Nothing Bundt Cakes - Bellevue Part time $16 - $17

    Job DescriptionJob DescriptionShifts: Daytime Monday- Friday 8:30am-3pmJob Description: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact...

  • Guest Services Ambassador

    1 week ago

    Bellevue, Washington, United States Nothing Bundt Cakes Full time

    Job Title: Guest Services RepresentativeAt Nothing Bundt Cakes, we're seeking a highly skilled Guest Services Representative to join our team. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious...

  • Guest Service Ambassador

    2 weeks ago

    Bellevue, Washington, United States Marriott International Inc Full time

    {"Job Title": "Guest Service Representative", "Job Summary": "We are seeking a highly skilled Guest Service Representative to join our team at Marriott International Inc.As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:*...

  • Guest Services Ambassador

    1 week ago

    Bellevue, Washington, United States Nothing Bundt Cakes Full time

    Job Title: Guest Services RepresentativeAt Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Services Representative, you'll play a vital role in delivering exceptional customer experiences and making every celebration sweeter.Key Responsibilities:Guest Engagement: Greet guests with genuine...

  • Guest Services Representative

    3 weeks ago

    Bellevue, United States Nothing Bundt Cakes Full time

    Shifts: Daytime Monday- Friday 8:30am-3pm Job Description: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in...

  • Guest Services Representative

    24 hours ago

    Bellevue, United States Nothing Bundt Cakes Full time

    Responsive recruiter Shifts: Daytime Monday- Friday 8:30am-3pm Job Description: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our...

  • Guest Service Representative

    4 weeks ago

    Bellevue, United States Marriott Full time

    Job Number 24136303 Job Category Rooms & Guest Services Operations Location W Bellevue, 10455 NE 5th Place, Bellevue, Washington, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Service Representative

    4 weeks ago

    Bellevue, United States Marriott International Inc Full time

    Job Number 24136303 Job Category Rooms & Guest Services Operations Location W Bellevue, 10455 NE 5th Place, Bellevue, Washington, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests,...

  • Receptionist - State Farm Agent Team Member

    4 weeks ago

    Bellevue, United States Hayk Tadevosyan - State Farm Agent Full time

    Job DescriptionJob DescriptionAbout our AgencyHayk Tadevosyan's State Farm Agency has been rated as one of the top agencies in the Pacific Northwest. His team is eager, diverse, motivated, and enjoys a flexible work environment.Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these...

  • Receptionist - State Farm Agent Team Member

    4 months ago

    Bellevue, United States Hayk Tadevosyan - State Farm Agent Full time

    Job DescriptionJob DescriptionAbout our AgencyHayk Tadevosyan's State Farm Agency has been rated as one of the top agencies in the Pacific Northwest. His team is eager, diverse, motivated, and enjoys a flexible work environment.Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these...

  • Guest Service Representative

    3 weeks ago

    Bellevue, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....

  • Front Desk Agent

    3 months ago

    Bellevue, United States InnVentures IVI LP Full time

    **Rule #2** Bring a good attitude to work with you every day and take pride in your work! **OUR STORY:** If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and...