IT Specialist

2 weeks ago

Auburn, United States Rabren General Contractors Full time

Our team is looking for a part-time IT Specialist to assist our Director of Technology. Our focus is on high school and college students, as well as professionals looking to pursue a career in IT. This is not a full-time position but a part-time position geared towards those looking to gain industry experience.

Duties and Responsibilities:

  • Provides timely phone, text, in-person and online technology "help desk" support to all RGC personnel
    • Consistently, clearly and timely communicates solution updates, status and completion information to users about their technology support issues and projects
  • Ensures Rabren General Contractors employees have and can use appropriate technology tools
    • Identifies and procures hardware, software and computer accessories and supplies
    • Installs, troubleshoots, repairs and maintains hardware and components such as monitors, keyboards, printers, etc.
    • Loads software (operating systems, networking components, office apps, specialty SW); connects users to networks; ensures timely upgrades and updates to company software
    • Provides initial and advanced in-person training and support on hardware and software
    • Develops RGC-specific instructional materials; identifies and distributes training tools and support materials
  • Coordinates with external network/IT services provider with a focus on
    • Designing, installing, configuring, administering, maintaining, monitoring and updating RGC's information technology systems, and
    • Consulting with and escalating advanced issues to the third-party provider, all while facilitating resolution internally
  • Coordinates resolution of major hardware and software problems with vendors
  • Organizes and ensures secure on and off-site data archiving, storage and access
  • Administers Office 365 and loads appropriate software packages such as operating systems, networking components and office applications
  • Documents key information related to essential technology systems and functions
  • Performs and maintains company hardware and software inventories
  • Assists in development of RGC Best Practices as they relate to Information Technology; implements and manages IT Best Practices
  • Identifies and recommends new technologies to increase productivity and value