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Client Services Manager-B2B
4 weeks ago
1 day ago Be among the first 25 applicants This range is provided by Primary Services. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $60,000.00/yr - $65,000.00/yr Join a company where leadership makes a measurable impact. Drive customer satisfaction, optimize service delivery, and play a key role in cross-functional initiatives that support company growth. This is more than a customer service roleits a strategic leadership opportunity in a business that values initiative and results. Primary Services is excited to announce the role of Client Services Manager-B2B for our client, a national leader in industrial and commercial services. This is a high-visibility, high-impact position ideal for a proactive professional ready to lead a team, solve problems, and influence operations across departments. In a culture built on accountability and innovation, your voice and leadership will matter from day one. Responsibilities Lead and coach a team of 24 customer service associates, ensuring timely execution of daily tasks. Oversee multi-channel customer interactions including phone, email, and internal communications. Resolve escalated customer concerns with professionalism and solution-oriented thinking. Manage order processing, customer data, and application workflows. Maintain accurate, timely communication with cross-functional teams such as sales and operations. Monitor team performance and identify opportunities for workflow improvements. Contribute to strategic projects and support operational planning efforts. Provide process feedback and support system updates or policy changes as needed. Qualifications 2+ years of experience managing or supervising a customer service or operations team. Proven experience in B2B environments, with strong verbal and written communication skills. Proficiency with Microsoft Excel, Word, and PowerPoint; CRM or ERP system experience is a plus. Typing speed of at least 60 WPM and strong ten-key data entry skills. Ability to manage multiple priorities in a fast-paced, high-volume setting. Ability to occasionally lift up to 50 lbs and navigate office or facility spaces. Strong attendance and punctuality required. Want to be notified of similar positions? Visit www.primaryservices.com/signup/ to sign up and have notifications delivered straight to your inbox Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Customer Service and Management Industries Manufacturing, Chemical Manufacturing, and Motor Vehicle Parts Manufacturing Referrals increase your chances of interviewing at Primary Services by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Client Services Manager roles. Regional Client Relations Manager ($82K, Monday - Friday) ((Hospitality / F&B) Houston, TX $75,000.00-$82,000.00 1 week ago Client Relations and Development Manager- 3255820 Houston, TX $74,900.00-$103,000.00 2 days ago Client Service Manager - Hightower Texas Houston, TX $45,000.00-$55,000.00 1 day ago Houston, TX $70,000.00-$80,000.00 1 week ago Houston, TX $57,435.00-$95,550.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
