Full Time Emerald Club Service Specialist

2 weeks ago

Kahului, United States Enterprise Mobility Inc Full time

OverviewNational Car Rental at the Kahului, Maui Airport has an exciting opportunity for a full-time Emerald Club Service Specialist The Emerald Club Service Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Service Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.Pay: $20/hourMust have a flexible schedule; may include nights, weekends and holidaysResponsibilitiesGreet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous mannerAssist members with questions and concerns and provide resolution as necessaryReview daily game plan in preparation for Emerald Service deliveryReview reservation manifest for special requestsWork productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supplyMaintain clean, low mileage fleet mix that meets Emerald Club requirementsComplete vehicle inspections in accordance with priority guidelinesEnsure that vehicle hangtags are completed correctlyReturn failed inspection units back to production for re-cleaning and service agent coachingFacilitate change of equipment (COE) vehicles or additional equipment to meet customer's needsOffer assistance with luggage as neededDocument and communicate customer service issues to managementKeep Aisle area organized and clean for ease of access and appearance of the facilityDirect customers to the exit booth, provide local directions, maps and return directions as neededIdentify and communicate areas of opportunity for improved Emerald Club service deliveryEqual Opportunity EmployerQualificationsMust have a valid driver's license with a satisfactory driving recordMinimum of1 year face-to-face customer service experience requiredMust have basic to intermediate level of understanding on the computerMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Aside from religious observance, must be able to work 40 hrs/week including weekends and holidays

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