Guest Services Manager

2 months ago


Manteca, United States Great Wolf Resorts Full time

** Guest Services Manager**

**Job Category****:** Guest Services **Requisition Number****:** GUEST017277 Showing 1 location **Job Details**

**Description**

At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. Essential Duties - Responsibilities Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property Audits systems - reviews reports understanding gaps in performance execution of brand and service standards Assists with guest services functions as needed Assists in training staff and developing for potential career advancement Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc. Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



  • Manteca, California, United States Great Wolf Resorts Full time

    Guest Services ManagerJob Category*: Guest ServicesRequisition Number*: GUEST017905Showing 1 location Job DetailsDescriptionAt Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. Essential Duties -...


  • Manteca, United States Great Wolf Lodge Full time

    Pay: $70000 per year - $78000 per year At Great Wolf, our **Guest Services Manager** strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. **Join our Pack**: - **Grow your career**: A great place to start or advance your career with...


  • Manteca, United States Mister Car Wash Full time

    Working at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We’re currently seeking a Guest Service Specialist. **WHAT YOU WILL DO**: - Work with an amazing team...

  • Manager, Housekeeping

    2 weeks ago


    Manteca, United States Great Wolf Lodge Full time

    Pay: $70000 per year - $80000 per year The **Housekeeping Manager** brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans....

  • Restaurant Manager

    1 month ago


    Manteca, United States Jack in the Box, Inc. Full time

    Up to $19 hourly depending on location Restaurant Manager POSITION SUMMARY: Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service,...

  • Manager, Housekeeping

    4 weeks ago


    Manteca, United States Great Wolf Lodge Full time

    Pay: $0 per year - $0 per year The Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager...

  • Member Service

    1 month ago


    Manteca, United States Planet Fitness Inc. Full time

    Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of...


  • Manteca, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact...


  • Manteca, United States Jiffy Lube Full time

    Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor offers service recommendations, impartial advice, and detailed service information and communicates any concerns or special circumstances that impact...


  • Manteca, United States Living Spaces Full time

    Position Summary Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. - Develop and support the supervisor team to ensure the sales team understands their individual role and contribution as it relates to all components of the store operating procedure - Facilitate ownership over staffing,...

  • Aquatics Manager

    2 weeks ago


    Manteca, United States Great Wolf Lodge Full time

    Pay: $70000 per year - $75000 per year The **Aquatics Manager** is responsible for the safe and efficient management of aquatic operations and programs, maintenance and upkeep of the swimming pool facility, and supervision of aquatics staff. Guests can feel safe and enjoy a worry free adventure at our waterparks under the leadership of the Aquatics Manager...


  • Manteca, United States Westlake Services Full time

    ** Dealer Account Manager** **Job Category****:** Sales **Requisition Number****:** DEALE005414 Showing 1 location **Job Details** **Description** **WESTLAKE FINANCIAL SERVICES** Westlake Financial Services is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people...


  • Manteca, United States Westlake Services Full time

    ** Dealer Account Manager** **Job Category****:** Sales **Requisition Number****:** DEALE005414 Showing 1 location **Job Details** **Description** **WESTLAKE FINANCIAL SERVICES** Westlake Financial Services is the largest privately held auto finance company in the Nation. We are committed to growing and strengthening our organization by hiring the people...


  • Manteca, United States Great Wolf Lodge Full time

    Pay: $0 per hour - $0 per hour At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.Essential Duties & ResponsibilitiesOversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail DepartmentsAssists Directors in...


  • Manteca, United States Great Wolf Lodge Full time

    Pay: $0 per hour - $0 per hour At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.Essential Duties & ResponsibilitiesOversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail DepartmentsAssists Directors in...

  • Aquatics Manager

    2 weeks ago


    Manteca, United States Great Wolf Lodge Full time

    Pay: $70000 per year - $75000 per year The Aquatics Manager is responsible for the safe and efficient management of aquatic operations and programs, maintenance and upkeep of the swimming pool facility, and supervision of aquatics staff. Guests can feel safe and enjoy a worry free adventure at our waterparks under the leadership of the Aquatics Manager and...

  • Service Manager

    4 weeks ago


    Manteca, United States Midas Manteca Full time

    Job DescriptionJob DescriptionWe are looking for a customer service representative to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires...

  • Service Manager

    1 month ago


    Manteca, United States Midas Manteca Full time

    Job DescriptionJob DescriptionWe are looking for a customer service representative to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires...


  • Manteca, United States Club Demonstration Services Full time

    Job DescriptionCDS Full Time Event Manager - Product Demonstration Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in store Product Demonstrators. You will oversee product preparation and presentation, training and provide superb service to all Club members. This position requires...


  • Manteca, United States Del Taco Full time

    Del Taco - 1194 E YOSEMITE AVE [Restaurant Shift Supervisor] As a Franchise Shift Manager at Del Taco, you'll: Support the stores and General Managers in creating an amazing guest experience, and empowering the team; Create a culture in the restaurants that is exciting, optimistic and rewarding; Support General Manager with training the next generation of...