customer service representative

2 weeks ago


Clinton, Louisiana, United States PacTec Inc Full time

Job Type

Full-time

Description

From a small town in Louisiana to a true global footprint, PacTec, Inc. is the leader in custom engineered packaging solutions for the transportation, construction, industrial, and waste industries. We operate multiple sales, manufacturing, and distribution locations across the world. We are seeking a Customer Service Representative to join our team and be part of our future growth.

The Customer Service Representative will be responsible for:

  • Providing customer assistance via our sales call center
  • Assist and support inside and outside Sales Representatives with quotes and administrative tasks
  • Communicate with various departments (i.e., manufacturing, shipping/receiving, etc.) to gather information relevant to ensure timely product fulfillment.
  • Perform order entry and CRM data entry
  • Maintain CRM and customer information data
  • Conduct inventory checks
  • Review shipping reports/track orders
  • Convey product knowledge
  • Meet CSR/KPI goals outlined in performance plan
  • Call planning
  • Occasionally assist Sales Representatives with customer presentations, lunch and learns, etc.
Requirements
  • Customer service experience in a sales environment preferred but not required
  • Proficient with Microsoft Office programs required
  • Must be able to possess/obtain the necessary credentials required for entry in certain industrial complexes and be able to wear appropriate PPE (FRC, masks, etc.) as required for entry
  • High School Diploma or GED required
  • Must have a valid U.S. driver's license
SKILLS and ABILITIES:

Self-directed, highly organized and detail oriented

PHYSICAL: Includes sitting, standing, walking and use of hands and arms perform administrative duties and use a computer for long periods of time. Product demonstrations require the ability to squat, lift, bend, and kneel while using hands, arms, and digit dexterity. Ability to lift up to 30 pounds occasionally. Ability to travel by airplane and automobile for extended periods of time.

MENTAL: Must be able to read, write and speak English fluently. Must have ability to read diagrams, measurements, and instructions in English. Must be able to successfully compute geometric mathematical calculations for quoting purposes. Must be able to work under time and budgetary pressures.

This job description and requirements listed provide examples and should not be construed to be an all-encompassing list. PacTec is an Equal Opportunity Employer; Veterans and persons with disabilities are encouraged to apply.

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