Customer Service Representative

7 days ago

Harrisonburg, United States Farmer Focus Full time
Who We Are and What We Do

Farmer Focus's mission is to promote and protect generational family farms by shifting farm-level decision-making and chicken ownership back to farmers and empowering them to farm the way they know is best. We are committed to consistently producing 100% organic and humanely raised chicken that is better for people, the planet, and animals. Our culture is rooted in servant leadership, and we live by our Farmer Focus CARES values: Community, Accountability, Respect, Excellence, and Stewardship.

How this Role Will Be Impactful

In this role, you will be the customer's advocate when interfacing with our logistics, production, sales, accounting, and marketing teams. You will be responsible for receiving and entering orders, tracking, and correcting, if necessary, all supply chain related situations, and generating useful data and reports that are in line with SVO leadership's direction.

What You Bring to the Role
  • Outstanding communication and customer service skills.
  • The ability to communicate important information without sharing internal information.
  • Strong organizational skills and attention to detail demonstrated through report utilization and excellent note taking practices.
  • A professional demeanor that allows you to remain calm, polite and effective in all situations.
  • Thea ability to respond with agility to rapidly changing priorities and tasks.
  • A demonstrated desire to learn and grow within the role.
  • Possess an investigative mindset. With minimal information and supervision, discern the best conclusion.
  • At least 3 years of previous Customer Service experience
  • Competence with all Microsoft Office Programs
  • Strong data entry skills
  • Excellent grammar and written communication skills with an ability to adapt tone and voice to various audiences.
  • Passion for sustainable agriculture and food
Work Requirements
  • Excellent customer service by quick turnaround on all customer and internal requests via emails, phone calls, and other forms of communication.
  • Support our plant operations by communicating about items and pounds needed, order changes or cancellations, schedule changes, and special requests.
  • Sales support by retrieving specification sheets, label information, reports, and Ad Hoc requests from the sales team.
  • Attention to detail that supports order processing through accurate and daily entry into both production and financial software platforms.
  • Provide answers to all questions relating to customer purchase orders, ship dates, freight rates, short weights, short payments, outstanding payments, and other requests.
  • Open communication with the logistics team about order shipments, customer delays, appointments, rescheduling.
  • Reconciles client purchase orders (POs) against commission checks
  • Helps to settle open commission payments
  • Handles all calls/emails between buyers and vendors
  • Manages date changes, late trucks, order revisions, appointment assistance, and notifies buyers of shortages
  • Support special projects as requested


Work conducted primarily in an office environment. This role can remote for the right person with a preference for a drivable distance from Harrisonburg, VA.

The position is required to visit the corporate office regularly for meetings, team cohesion and collaboration.

On rare occasions, work may require access the production environment. Must be able to tolerate the varying heat, wet, and chill of the plant. Hearing and eye-protective equipment required in the production area. Required to wear hair and beard nets in the production area. Must be able to traverse a two-story staircase multiple times per day.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Farmer Focus is committed to the principles of equal employment and to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is inclusive and equitable, free of harassment, discrimination, or retaliation based upon an individual's age, race (including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity, or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), military status (including status as a uniformed servicemember, a veteran, or dependent of a servicemember), or any other status protected by federal, state, or local laws. Farmer Focus is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.

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