Customer Service Associate
2 weeks ago
Department: Customer Service
Employment Type: Full Time
Location: Salt Lake City, Utah
Compensation: $18.00 - $21.00 / hour
Description
Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs
Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Caf Tango If you are a quick-thinking, collaborative problem solver who loves communicating with all sorts of people, read on...we may be the perfect team for you
Position Summary
Freezing Point's customers are businesses, convenience stores, gas stations, schools, etc. who have signed on to sell Frazil and Caf Tango products. Most of them do this using Frazil slush machines. Our Customer Service team serves as the front-line contact for stores who need assistance with their machine or equipment supplies. When technical or mechanical issues arise, the service team will also work with our third-party technician teams to arrange for service, repair, or replacement of machines.
Salary: $18.00 - $21.00 per hour depending on experience
Essential Duties and Responsibilities
On the service team, every day is different. As the first point of contact for customer concerns, you will quickly learn the ins and outs of our machines, our service provider network, and the many resources available to our customers.
On any given day you may:
- Troubleshoot machine issues over the phone, diagnose, and dispatch service as needed.
- Expedite service for our high priority accounts when necessary.
- Listen to needs, ask questions, resolve customer issues through phone, email, and chat.
- Partner with a variety of internal teams (sales, logistics, machine service, operations, and performance management) in the completion of customer service work - including repairs, swaps, and replacements.
- Support escalated calls or customer concerns as needed.
- Document the results of customer interactions in Frazil's CRM and vendor systems.
- Process incoming approval requests for repairs costs and provide support to our third-party service providers and their technicians.
- Make follow up calls to confirm service has been completed and customer concerns have been resolved.
- Partner with the operations team to complete machine audits and document results.
- Other duties as assigned.
Our best team members are natural problem solvers. They enjoy a fast-paced environment and are comfortable with change and ambiguity. Preferred qualifications include:
- 2+ years in phone-based customer service role with 1+ year providing B2B support.
- Experience relaying technical or mechanical information to customers over the phone.
While specific industry experience is not necessary, the key skills and behaviors needed to succeed in this role include:
- Excellent communication. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You keep your calm when tensions rise and can deescalate as needed.
- You are a strong team player with a collaborative work style. You help before you criticize and always look to find the common ground.
- You are a relationship builder, both internally and externally. You build rapport through active listening, professionalism, and kindness.
- You have a passion for the details. You enjoy task-based work and can handle lots of "little things" while maintaining accuracy and output.
- You are data driven. Metrics are motivating and you enjoy some healthy competition now and then.
- You know how to manage your time, and to ask for help when you need it.
- You are comfortable giving and receiving feedback. You enjoy sharing ideas and ways to improve team processes as well as individual performance.
- You have excellent computer skills, including proficiency in Outlook, Excel, and Word
Working Conditions
Onsite office position in Salt Lake City, UT.
-
Customer Service Associate- Sales
5 days ago
Salt Lake City, United States The Hertz Corporation Full timeThe Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written communication skills. Must have the...
-
Customer Service Associate
2 weeks ago
Salt Lake City, United States Frazil Full timeJob DescriptionJob DescriptionDescriptionCalling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs! Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil, 100% Juice Frazil, and Café Tango! If you are a quick-thinking, collaborative problem solver who loves communicating with all sorts of...
-
Flexible Customer Service Associate
3 weeks ago
Salt Lake City, United States Hertz Full timeJob Description Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you have great tact...
-
Flexible Customer Service Associate
1 month ago
Salt Lake City, United States Hertz Full time $17Wage: $16.50 hourly + monthly incentivesJob Description:The Flexible Customer Service Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The...
-
Customer Service Associate, Electronics
7 days ago
Salt Lake City, United States Marshall Retail Group Full timeCalling all electronics fanatics and audiophiles in the retail world ! Want to be part of a FANTASTIC , fast paced team? Do you love talking all about brands like Apple, BOSE, and Beats? Do have retail experience? WONDERFUL ! We have a great job for you! We are now looking to fill Part Time Customer Service Associate positions at one of our...
-
Entry Level Associate- Customer Service
2 weeks ago
Salt Lake City, United States AU Standard Full timeWe are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreach and Customer Service Associate. In this role, you will be instrumental in advancing community engagement and providing top-notch customer service, all while supporting our mission of achieving ambitious goals in the upcoming year for both...
-
Front Desk
6 days ago
Salt Lake City, United States Biomerics Full timeJob Type Full-timeDescriptionJob Title: Front Desk & Customer Service Associate.Department: Administrative - Customer Service Satisfaction.Company Name: Biomerics.Location: Location: Salt Lake City, UT.Position Type: Salary.Pay: TBD.Company Overview: Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and...
-
Customer Service Manager
7 days ago
Salt Lake City, United States Harmons Grocery Full time$18.31 - $19.81 PER HOUR GENERAL PURPOSE: The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and...
-
Eligibility Customer Service Representative
7 days ago
Salt Lake City, United States Southwest Service Administrators Inc Full timeJob DetailsJob Location Salt Lake City UT - Murray, UT Salary Range $17.00 - $22.00 Hourly Description The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans. Responsibilities:Customer Service Provide high quality customer service...
-
Customer Solutions Associate
5 days ago
Salt Lake City, United States Midwest Industrial Rubber Full timeFor our MIR and AMMEGA Customer Service team, we are currently looking for a CUSTOMER SOLUTION ASSOCIATE As a Customer Solution Associate, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a Customer Solution...
-
Customer Support Associate
4 weeks ago
Salt Lake City, United States Stackline & Company Full time**Customer Support Associate** Salt Lake City, UT / Customer Success / Full-Time Stackline is an all-in-one ecommerce platform for brands and retailers. By combining market intelligence, advertising automation, workflow management, and operational analytics into a single platform, Stackline delivers the industry-leading operating system for companies to...
-
Service Consultant/Customer Advisor
4 weeks ago
Salt Lake City, United States Carmax Corporation Full timeUnder general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Princ Consultant, Advisor, Customer Service, Mechanical, Customer, Automotive, Repair
-
Customer Service Specialist
2 weeks ago
Salt Lake City, United States Collabera Full timeJob DescriptionJob DescriptionPosition Details:Position: Associate Customer Service RepresentativeIndustry: Banking/Financial ServicesJob duration: 3+ months (Possible Extension) CTHShift: Monday - Friday (8 AM - 4:30 PM MST)Location: Salt Lake City, UT 84116Pay Rate: $18/hourRoles and Responsibilities:Support customers with inquiries on financial...
-
Customer Service Associate
7 days ago
Salt Rock, United States Par Mar Oil Company Full timePosition: Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change. Customer Service Associates are responsible...
-
Salt Lake, Utah, United States Paradies Lagardère Full timeOur location Salt Lake City is now hiring for a Sales Associate, Full Time and/or Part Time.$16.50 per hourGreat Reasons to Work with Us:Career advancement opportunitiesFun Work EnvironmentMedical Benefits (for full time positions)Company Paid Time OffAssociate recognition ProgramsMerchandise discountsFree parkingFree UniformsPosition Description Summary:A...
-
Customer Service Representative
2 weeks ago
Salt Lake City, United States Packaging Corporation of America Full timeCustomer Service Representative 451 N 5600 W, Salt Lake City, UT 84116, USA * Salt Lake City, UT 84116, USA * Salt Lake City, UT, USA Req #19936 Monday, April 22, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our...
-
Customer Service
2 weeks ago
Salt Lake City, United States FASTSIGNS #340101 Full timeJob DescriptionJob DescriptionFast-growing visual communications company seeks Customer Service Representative person with interest in Project Coordination.The successful candidate:Serves as first point of contact for walk-ins, email, and telephone customers.Works with management and support teams to satisfy customers and generate revenue in line with...
-
Customer Service
12 hours ago
Salt Lake City, United States Whole Foods Market US Full timeJob DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of...
-
Customer Service Rep I
7 days ago
Salt Lake City, United States Patterson Dental Supply, Inc. Full timeJob Summary As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without...
-
Customer Associate/Delivery Driver
4 days ago
Salt Lake, Utah, United States Ewing Outdoor Supply Full timeEwing Outdoor Supply is looking for a game-changer in a Service Professional/Delivery Driver in our fast paced Midvale location. The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.This...