Director of Technology Services

7 days ago


Grand Rapids, United States Universal Forest Products Full time

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Director of Technology Services

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locations

Grand Rapids, MI

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

R10333

Do you like using your IT skills to solve complex problems in a highly collaborative environment? Join the UFP Industries' IT team where you will be integral to the continuous improvement of our company. Job Summary: The

Director of Technology Services is a strategic role responsible for the design, implementation, and management of the IT infrastructure and services that support the core business functions of UFP Industries. This position requires a dynamic leader who can collaborate effectively with various departments to ensure seamless IT operations. Principal Duties and Responsibilities: Oversee the IT services and technology teams, providing leadership and direction to drive operational excellence. Develop and implement IT policies and systems that align with the company's strategic objectives. Ensure the security, integrity, and reliability of all IT systems and data. Develops and communicates the expectation and acceptable levels of service required by our customers. Makes recommendations concerning the needs of the department to meet expected growth and long-term strategic plans. Acts as an escalation point for high severity customer issues that arise from within the team and directly from customers Manage the IT operations budget, optimizing costs while ensuring the delivery of high-quality services. Relies on extensive experience and judgment to plan and accomplish goals. Collaborate with the CIO and IT Leadership Team to identify and implement IT solutions that support business growth and efficiency. Stay abreast of emerging technology trends and assess their potential impact on the business. Qualifications: Bachelor’s degree in Computer Information Systems or equivalent is required 10 years relevant experience required. Proven experience in IT operations management, preferably in a similar industry. In-depth understanding of IT infrastructure, network systems, and cybersecurity best practices. Strong leadership skills with the ability to motivate and guide a team of IT professionals. Excellent communication and interpersonal skills, with a track record of successful cross-departmental collaboration. Ability to function independently and produce results that meet standards of quality, timeliness, and acceptability. Ability to manage several activities/projects at once, to organize and prioritize work, and to meet deadlines. Strong customer service skills to effectively interact with business unit teams. Excellent verbal and written skills are required. Demonstrated track record of sound strategic decisions. Demonstrated exceptional writing and verbal presentation skills enabling to prepare and present information and recommendations to a broad and diverse audience Ability to successfully interact with all organizational levels and the public Ability to work in an environment of growth and continuous improvement Demonstrated ability to effectively manage, coach and develop subordinates and coworkers. Demonstrated skills in leading complex, multi-faceted projects The Company is an Equal Opportunity Employer.

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