Hotel Night Auditor

2 months ago

Pomona, United States Cal Poly Pomona Foundation, Inc. Full time
Description

Cal Poly Pomona Foundation Employment Services

ANNOUNCEMENTOFPOSITIONVACANCY

SUMMARY: The successful candidate will perform the opening and closing audit procedures, make individual hotel reservations, prepare guest registration cards for arrival, input and assign rooms for group housing lists, monitor future availability for the lodging facility, and check hotel guests in and out of the lodging facility.

SOME OF THE THINGS THAT YOU WILL GET TO DO:
  • Checking guests in and out of the hotel in an efficient, courteous and professional manner
  • Ensuring that special requests are noted and fulfilled
  • Interacting with hotel associates in a professional manner, assisting other departments with necessary information
  • Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Listening and responding to guest inquiries using a positive, clear speaking voice
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
  • Provides general information to guests and ensures guests are directed properly to their destination.
  • Report accidents, injuries, and unsafe work conditions to manager.
SCHEDULE:
  • Late/Overnight shift
  • Weekend availability
MINIMUM QUALIFICATIONS:
  • High School Diploma or equivalent general education degree (GED)
  • Strong communication skills and interpersonal skills.
  • Ability to interpret and apply policies and procedures to variety of situations.
  • Ability to be resourceful and to take initiative.
  • Ability to work cooperatively in a multi-ethnic environment.
  • Flexibility to adjust to changing schedules; open to new ideas and adaptable to changing technology.
  • Strong writing skills.


ABOUT US: As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality1500 management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study.

The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year, including Bronco Athletics and the Norman J. Priest Scholarship. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona.

CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policyand any questions may be sent to fdnhr@cpp.edu

Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.

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