Dynamic Senior Client Services Manager
2 weeks ago
Senior Client Service ManagerJob DescriptionPOSITION PURPOSE: Visiting Angels - a private, non-medical home care company, is seeking a dynamic and fast paced leader to join our team as Senior Client Services Manager to function out of our Jenkintown office. A seasoned Senior Process and People Manager with people centric customer service experience will be successful in this role. This is an OFFICE BASED role (NO REMOTE).This is a leadership role and the incumbent is expected to have solid background in Operations and/or Project Management as well appropriate people management experience/depth to manage accomplished Client Care Managers and Client Service Manager(s). The candidate must have prior experience of managing teams in a high paced environment - all the while having fun as being part of the team. As a Manager of Managers, the incumbent will be responsible for maintaining relationships with clients as well as ensuring right staffing, scheduling, and supervision of caregivers. The ROLE requires a certain sense of urgency and empathy to ensure the incumbent can relate to the client's immediate requirements and company's "CLIENT FIRST" ethos. Strong communication skills are required to be successful in ensuring reliability, consistency and continuity of care for the clients. Must be able to handle tough situations and clients in a high paced environment. Ideal candidate for this role could have experience as a Senior Manager/Manager (not just a floor supervisor) in a call center setting, or a scheduling floor manager in a hospital setting.CLASSIFICATION: Exempt SUPERVISION EXERCISED: Client Operations Team comprised of 4 Client Care Managers/Coordinators for Jenkintown office and 1 Client Service Manager for Horsham office.Wellness Team comprising of Nurses and Social WorkersPRINCIPAL ACCOUNTABILITIES:The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.Direct and coordinate the overall operations to ensure highest Client Satisfaction. This will include but not limited to:Soliciting client feedbacks proactively and ensuring highest customer service by Managing Client Care Management and Wellness team; Solicit Caregiver feedbacks and ensuring highest CG satisfaction possible and thus higher CG retention; Be able to "roll up sleeves" to staff cases, if neededBe able to create processes to avoid fire drills.Develop an "Well Oiled machine" for Client Care Scheduling to test Customer service standardBe responsible for production and review of performance benchmarks and associated accountabilitiesCollaborate with Marketing and Inside Sales at Senior Level Cover once every two to 3 weeks as "Management On Call" to manage any escalated issues from On Call CCM'sEnsure regulatory standards and compliance.Work toward high-quality decisions and overall organizational goals. Maintain absolute confidentiality of all information pertaining to employees, clients and client's families.Perform duties as deemed appropriate by the CEO.SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:Bachelor's degree 7 years of experience in positions of increasing responsibility, preferably in high paced customer service areas such as Client Servicing call centers, Hospitals or Private Duty Home Care; work in logistics and/or operations will be considered as well. Senior Project Managers with Customer service experience will be apt for this role as well.Must Have "Can Do" attitude and willingness to go extra mile to help clients, caregivers and the CompanyMUST have People, Process and Organization management experiencesMust be sociable and amicable in approachDemonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other health care industry related software. Excellent conceptual thinking skills with the ability to analyze complex issues sensitive in nature. Excel in conflict resolution and implement the solutions.Ability to listen and communicate clearly, fluently, diplomatically orally and in writing.Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.Ability to generate goodwill for the Agency with clients, their family members and other referral sources. Demonstrate a strong commitment to client service excellence.Possess and maintain good physical and mental health, including current TB testing.Must be flexible to respond to "evolving client situations" in a 24X7 frameworkAbility to lawfully work in the U.S.ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
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Dynamic Senior Client Services Manager
1 month ago
Jenkintown, United States Visiting Angels of Jenkintown Full timeJob DescriptionJob DescriptionSenior Client Service ManagerJob DescriptionPOSITION PURPOSE: Visiting Angels - a private, non-medical home care company, is seeking a dynamic and fast paced leader to join our team as Senior Client Services Manager to function out of our Jenkintown office. A seasoned Senior Process and People Manager with people centric...
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Dynamic Client Services Director
1 month ago
Jenkintown, United States Visiting Angels of Jenkintown Full timeJob DescriptionJob DescriptionDirector- Client Services ManagementJob DescriptionPOSITION PURPOSE: Visiting Angels - a private, non-medical home care company, is seeking a dynamic and fast paced leader to join our team as Client Services Director to function out of our Jenkintown office. A seasoned Senior Process and People Manager with people centric...
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Jenkintown, United States Pitcairn Trust Company Full timeJob DescriptionJob DescriptionPitcairn’s innovative Shared Single Family Office™ model provides unparalleled service to wealthy families and other family offices. Since the firm’s founding in 1923, Pitcairn has helped ultra-high-net-worth families and its members navigate the individual, interpersonal, and institutional challenges that come with...
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Jenkintown, United States Visiting Angels of Jenkintown Full timeJob DescriptionJob DescriptionAbout Us: Visiting Angels is a leading home care agency dedicated to providingcompassionate and personalized care to seniors in the comfort of their homes. With acommitment to enhancing the quality of life for our clients, we are seeking a talented andmotivated DMAS to join our team and help us expand our online presence....
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Branch Operations Manager
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Jenkintown, United States Oppenheimer & Co. Full timeWho We Are: Oppenheimer & Co. Inc. ("Oppenheimer") is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and...
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Jenkintown, United States Linda's Care Full timeJob Description: As a caregiver with our agency, you will provide a variety of non-medical services that allow seniors to remain in their homes and meet the challenges of aging with dignity and grace. Your responsibilities will include: Assisting with personal care tasks such as Providing companionship and engaging in meaningful conversationPlanning and...
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Russian/Ukrainian Speaking Caregiver
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Weekend ON CALL Caregiver
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Caregiver - Day Shift
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Jenkintown, United States Visiting Angels of Jenkintown Full timeJob DescriptionJob DescriptionVisiting Angels of Jenkintown is currently searching for a Caregiver with Certified Nursing Assistant, Home Health Aide, Direct Care Staff certifications to work in and around the Eastern Montgomery County area of Pennsylvania Are you a Caregiver that is looking for Day Shift Work and Drives?Benefits of Being a Visiting...
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Experienced Caregiver
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Jenkintown, United States Visiting Angels of Jenkintown Full timeJob DescriptionJob DescriptionAre you a people's person? Do you want to make a difference in people's lives while earning a decent livelihood? Are you looking for a role where you don't have to worry every day or every week, who your next client would be? Are you looking for consistency and continuity in your assignments(example: you can go to...
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Registered Nurse
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Jenkintown, United States Human Good Full timeRegistered Nurse (RN)Rydal Park, Named Best Short-Term Rehabilitation 2024 by U.S. News & World Report This is a premier Life Plan Community located in Jenkintown and we are just about fully staffed! Are you looking for a fulfilling career where you can make a significant difference in the lives of others? Join our dynamic team as a Registered Nurse (RN)...
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Passionate Caregiver Angels
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