Order Management Specialist

Order Management Specialist At Cytiva, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our customers undertake life?saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. This position reports to Senior Manager, Customer Service, and is part of the Customer Service team located in Marlborough, MA and will be an on?site role. The Order Management Specialist interacts with customers over the phone or via email to identify needs and determine appropriate action or escalation. May provide quotes, process sales orders, document customer complaints, respond to customer service needs including shipment, billing and warranty issues, and handle basic product inquiries. The role may also provide in?house training on non?technical customer support. Responsibilities Act as a focal point for customers via email and phone. Excellent data entry skills to quickly and accurately review and input data with the ability to work well under pressure and effectively manage priorities. Ability to review and comprehend purchase orders, proposals and sales agreements along with providing customer?related reports to management, sales and customers as needed/required. Respond to and/or research customer concerns/inquiries with urgency and accuracy. Demonstrate basic problem?solving skills through an investigative approach and provide solutions to problems in situations that are atypical or infrequently occurring. Execute all tasks assigned by the manager diligently, on schedule and to the highest standard. Work with team members to achieve daily, weekly, and monthly targets understanding that their teams success is their own success and they share responsibility when their team experiences difficulties. Qualifications High School Diploma or GED. At least 1 year of related work experience including data entry skills to quickly and accurately review and input data. At least 2 years of experience in customer service. Preferred Experience Oracle (or similar ERP), Salesforce and MS Office. Excellent written and verbal communication skills and professional demeanor; demonstrated computer proficiency. Strong ability to follow and adhere to procedural guidelines; aptitude for interpreting customer inquiries/problems. Location and Work Arrangement Location: Marlborough, MA. This is an on?site role. Compensation and Benefits The annual salary range for this role is $55,000 to $57,000. This range is the best estimate for this role at the time of posting and may be modified in the future. The job is also eligible for bonus/incentive pay. Benefits include paid time off, medical/dental/vision insurance and a 401(k) plan for eligible employees. Equal Opportunity Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or applyassistance@danaher.com. Application Information Join our winning team today. Connect with us at www.danaher.com. #J-18808-Ljbffr