Customer Experience Specialist
3 weeks ago
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for analyzing accounts receivable, billing, credit, collections and process inquires while providing a superior customer experience for internal and external customers. Utilize problem solving skills on a daily basis to ensure a win-win outcome for customers and the company. Works with moderate guidance in own area of knowledge.Job Description Core Responsibilities Analyze accounts receivable, billing, credit, collections and process inquiries to help educate and guide customers, such as completing complex account reconciliations, trouble-shooting system issues, terms & condition review, or order to client and agency billing profiles discrepancies. Review new account setups and onboarding of new advertisers to ensure information is accurate, expectations are understood and appropriate solutions are provided for co-op and other complex billing requests. Review and research advertiser accounts receivable ledgers to provide reconciliations and solutions to inquiries. Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company. Provides training and guidance to internal and external customers. Partner with and share information real time with team mates regarding client needs/issues/resolutions and ad hoc procedure improvements. Provides feedback and solutions for systems, workflow and policy opportunities. Process and assist customers with credit card payments via phone. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Salary: Primary Location Pay Range: $19.88 - $29.82Additional Range: This job can be performed in Washington with a Pay Range of $19.88 - $31.47 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Relevant Work Experience 2-5 Years
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