Customer Care Agent
4 months ago
At Alert 360, we're super dedicated to customer service and providing the latest home automation and smart security services. There's proof in our title as "One of the Best Companies to Work in Oklahoma" (three years in a row)
Duties, Responsibilities:
- Assist with customer accounts, equipment questions, billing, and payments and ensure customer needs are addressed
- Diffuse customer situations by resolving customer concerns
- Communicate verbally and in writing in a clear, professional, and straightforward manner
- Respond to emails and calls as needed to ensure prompt resolution to customer questions, concerns, service issues and account problems
- Work independently to complete tasks and follow directions related to the job with minimal supervision
- Contribute to creative and positive solutions that help continually improve our customer care and overall satisfaction in our brand
Desired Skills and Experience:
- Excellent verbal communication skills and ability to respond to individual customer needs in a calm, professional and pleasant manner
- Great interpersonal skills and prior customer service experience at a contact center a plus
- Enjoy talking on the phone
- Patience and ability to manage stress
- Problem-solving skills
- Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines
- Ability to be polite, compassionate, and confident
Requirements:
- Must be at least 18 years of age
- High School diploma or equivalent 2 to 3 years related experience
- Ability to sit while using computer and phone equipment for extended periods of time
- Deliver world-class customer service and build customer satisfaction and loyalty
- Strive for one-call resolution of customer issues
- Ability to type a minimum of 30 words per minute efficiently and accurately
- Proficiency to work simultaneously with multiple computer applications and databases
- Demonstrate outstanding verbal and written communication skills
- Must be a good listener with empathetic skills
- Must be willing to make outbound and take inbound calls
- Ability to multi task
- Excellent computer and Microsoft office product skills
- Attention to detail and organized with excellent follow up skills
- Ability to think on your feet and provide creative solutions
- Must maintain excellent attendance record
- Must be open to feedback and professional coaching
- Pre-employment testing is required
- Must pass background and drug screen process
- Bilingual in English/Spanish a plus
THE BENEFITS OF JOINING OUR TEAM
Did you know we were named a "Best Places to Work" in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members' lives better. Our comprehensive benefit program includes but is not limited to:
- Health coverage for you and your family through medical, dental and vision plans
- A generous paid time off program starting at three weeks and increasing with your tenure
- A 401-K plan where the company matches dollar for dollar on a generous % you contribute
- Financial protection through disability, life and accidental death and dismemberment insurance
- Tax advantages through flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
- To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.
When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen
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