Patient Financial Advisor
3 weeks ago
Job Description
Job Description
Job Summary
We are seeking a Patient Financial Advisor to join our team in our busy private practice. In this role, you will be responsible for accurate and timely verification of insurance benefits, financial counseling, and identifying patients' financial responsibility. You will assist with the New Patient Intake process and work closely with our Billing Specialist. We are a two-physician private practice with 15 staff members that work collaboratively and treat each other like family. You must be one that enjoys the spirit of teamwork and cooperation, and be able to respond in kind.
Responsibilities
Become the subject matter expert of our IVF treatment packages, insurance benefits, covered services, and financing options
Validate insurance information of patients and resolve discrepancies as needed
Assist patients with understanding of financial assistance programs available
Collects co-pay, deductible and out of pocket expenses from patient at time of admission to meet upfront collections success rate
Analyze patient data to ensure that all key elements that affect billing and collections are accurate
Perform data entry in EMR to document financial information
Ability to discuss personal and financial matters with patients regarding credit and collection policies and procedures
Demonstrate high-level of professionalism in demeanor and both verbal and written communications
May perform other duties as needed
Qualifications
High school diploma or GED; Associate's degree preferred
Previous work in a healthcare field, preferably in a financial advising role
Knowledge of medical terminology, insurance, and coding.
Ability to provide reliable, data-based financial information to patients
Ability to explain complex financial information in relation to treatment plans in simple terms
Experience with a variety of software applications, including Microsoft Office, and Excel
Strong customer service skills in-person and via telephone and email
Ability to manage stressful situations with professionalism
Excellent communication skills
Benefits/Perks
HART supports our employees with an exceptional benefits package that includes:
Competitive compensation
Medical, Vision, Dental - 100% of plan premiums covered for employee.
401K matching
Paid holidays + ample PTO
Fertility benefits at HART Fertility Clinic
HART's collaborative environment
Schedule:
8 hour shift
Monday to Friday
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