IT Support Tech
3 weeks ago
Project Overview
- Within the first 30 days, you will immerse yourself in the environment, meet the team, and begin familiarizing yourself with the software systems in use
- This role requires onsite presence at the San Antonio distribution center during regular business hours (Monday through Friday, 8:00 AM - 5:00 PM, Eastern)
- US Citizen or Green Card holder
- Strong technical skills in device setup, troubleshooting, and administration
- Excellent communication and collaboration abilities
- Prior experience in a similar IT support role
- Setup and configuration of devices, including imaging
- Troubleshooting and resolving device issues (break/fix)
- Managing printers and handling label replenishment
- Administration of mobile device management for 100+ devices
- Coordination with internal teams and vendors to address IT issues
- Handling requests for new devices and necessary IT capabilities
- Escalating network requests to appropriate teams and coordinating onsite vendor activities
- Managing warranty and maintenance requests for devices
- Participating in weekly status meetings and providing updates on achievements and plans
- Collaborating with helpdesk agents to resolve tickets and identify root causes of incidents
- Perform other tasks as required
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1 day ago
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Atlanta, Georgia, United States Georgia Tech Full timeApply for JobJob ID270791LocationAtlanta, GeorgiaFull/Part TimeFull-TimeRegular/TemporaryRegularAdd to Favorite JobsEmail this Job About Us OverviewGeorgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We...