IT Support Tech

3 weeks ago


Atlanta, United States MAU Workforce Solutions Full time
As an On-site IT Field Liaison, you will provide essential IT support directly at 3Ci's Client's San Antonio distribution center. This role involves device setup, configuration, break/fix tasks, printer management, and mobile device administration. You will collaborate with various Client teams and vendor teams to resolve IT-related issues, fulfill device requests, and ensure smooth operations within the IT infrastructure.

Project Overview
  • Within the first 30 days, you will immerse yourself in the environment, meet the team, and begin familiarizing yourself with the software systems in use
  • This role requires onsite presence at the San Antonio distribution center during regular business hours (Monday through Friday, 8:00 AM - 5:00 PM, Eastern)
General Requirements
  • US Citizen or Green Card holder
  • Strong technical skills in device setup, troubleshooting, and administration
  • Excellent communication and collaboration abilities
Preferred Requirements
  • Prior experience in a similar IT support role
Essential Functions
  • Setup and configuration of devices, including imaging
  • Troubleshooting and resolving device issues (break/fix)
  • Managing printers and handling label replenishment
  • Administration of mobile device management for 100+ devices
  • Coordination with internal teams and vendors to address IT issues
  • Handling requests for new devices and necessary IT capabilities
  • Escalating network requests to appropriate teams and coordinating onsite vendor activities
  • Managing warranty and maintenance requests for devices
  • Participating in weekly status meetings and providing updates on achievements and plans
  • Collaborating with helpdesk agents to resolve tickets and identify root causes of incidents
  • Perform other tasks as required


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