Healthcare Security Manager

Healthcare Security Manager
Location:

Lancaster, CA (on site)
Salary: $113,817.60

BCI seeks a dedicated and passionate Senior Healthcare Security Manager to serve as an integral part of the security and care delivery team for a leading healthcare provider.

Description/Job Summary:
The Senior Healthcare Security Manager is responsible for overseeing the security operations and programs within a healthcare facility. Their primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets, while maintaining compliance with relevant regulatory requirements. This role requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of security protocols within the healthcare industry.

BCI PROGRAM MANAGEMENT
Responsibilities/Duties:
Staffing
Ensure staffing numbers are met and remain at the expected fulfillment rate.
Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively.
Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services.
Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees.
When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
Manage the sub-contractors day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team

Governance
Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
Attend management calls with Regional Vice President & National Support Services as necessary
Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
Oversee and maintain site post orders for all posts and shifts
Develop site improvement plans as required

Compliance
Learn, adhere and manage to company policies and procedures
Maintain compliance with local, state, and federal regulations
Ensure compliance with regulatory bodies
Adhere to company requirements, contract requirements, the BCI contract and union CBA

Training & Education
Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
Ensure all employees on the contract are in compliance with training requirements
Provide ad-hoc training, drills and plans to continue high quality service
Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures

Program Measurement & Analysis
Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports

Communication
Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
Present a professional image of BCI, the customer and the Security Department
Manage key relationships with local and regional clients

SECURITY OPERATIONS
Access Control
Oversee badging creation for clients, guests, patients, and visitors
Control access to high-risk locations
Perform emergency lock-downs as required
Manage security of IT rooms and equipment

Incident Management
Ensure the delivery of high-quality incident reporting within CORE system
Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)
Respond and/or dispatch officers to incidents and calls for service
Escalate high-impact incidents to client team
Develop analysis and recommendations for incidents requiring better service
Conduct thorough investigations either personally or through subordinate

Threat Management
Analyze and identify risks, gaps, and implement countermeasures
Apply complex concepts, develop creative solutions, and drive innovation
Engage and attend threat management committee meetings as needed
Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication

Security Systems
Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
Participate in nationally run technology pilots and provide user feedback and data
Share video and necessary footage for investigation purposes

Security Staff Supervision
Responsible for the oversight and day-to-day management of security staff.
Evaluate and document staff performance, issue performance reviews, and corrective action plans.
Manage succession plans and ongoing team development
Foster a strong, collaborative, and inclusive working environment
Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
Conduct annual performance evaluations consistent with company protocol
Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement

Customer Service
Attend client meetings & huddles
Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
Respond to all requests and interact with the client in a polite, professional, and helpful manner

Required Skills:
Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures
Computer proficiency
Excellent communication skills verbal and written
Familiarity with security technologies
Strong knowledge of healthcare security regulations
Exceptional leadership skills
Ability to handle sensitive information
Ability to respond to emergency situations as required
Ability to work in a stressful environment
Experience training and developing a diverse team
Business acumen
Experience with build

Required Experience:
6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations, including any appropriate combination of healthcare industry, law enforcement, or military police experience that included management responsibility.
Required Qualifications:
Valid state drivers license or state issued identification card
State Regulated Guard Card

Preferred Qualifications
Certified Healthcare Protection Administrator License (CHPA)

COMPANY BENEFITS INCLUDE
Company Benefits Include:
Medical Insurance

- The Kaiser HMO plan has a $0 annual deductible& an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
Vision Insurance

- Vision care plan option through Guardian for employees and eligible dependents.
Dental Insurance

- PPO dental plan option through Guardian for employees and eligible dependents.
Retirement & 401(k)

- Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
Short-Term & Long-Term Disability Insurance

- BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
Employee Assistance Program

- Through Guardians WorkLifeMatters program. 100% paid by BCI.
Voluntary Life and AD&D Insurance

- Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
Supplemental Insurance

- Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
Additional Benefits

- Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability, supplemental, and life plans offered by Aflac and TransAmerica.
Annual Raises -

wage increase every January
Paid Time Off
Recognition Programs
Training & Career Development
Employee Resources Group -

Women in Healthcare Security Network provides scholarship, mentorship, and other great programs.
Blackstone Consulting Inc is an Equal Opportunity employer Veterans/Disabled and other protected categories.
EOE/M/F/D/V/SO
PPO-12867 CALBSIS License

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