Bilingual Customer Service Specialist
1 week ago
As a Bilingual Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and offer suitable recommendations. Customer satisfaction and achieving sales targets are key responsibilities. This role requires communicating fluently in both English and Spanish, and may involve cash handling and access to sensitive information. The position is based at several locations in the South Boston, Cambridge, Jamaica Plain, Dorchester, and Allston areas.
- Deliver high levels of customer satisfaction through exceptional service
- Assist customers in person and over the phone to identify needs and suggest appropriate products
- Establish strong and reliable relationships with wholesale and retail customers
- Accurately process sales transactions and achieve sales goals
- Maintain detailed work order files and product formulas
- Retrieve and stock products, set up displays, and clean store equipment
- Load/unload delivery trucks and make deliveries as needed
- Remain knowledgeable about products offered and discuss available options
- Comply with inventory control procedures and suggest ways to improve sales
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country without requiring sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English and Spanish
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
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