Guest Services Ambassador

2 weeks ago

New York, New York, United States Legends Full time
LEGENDS

Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

THE VENUE

Legends Hospitality will be operating a roller rink and a small pop-up pub serving light bites, beer and wine. Located on the main floor of the iconic Oculus building at World Trade Center. The Oculus serves over 250,000 daily commuters- the Winter Whirl and Polar Pub Is the Ideal holiday pop up event In New York City.

THE ROLEThe Guest Service Associate will be a dynamic, interactive role within the Winter Whirl with a specific focus on the guest experience and how the guest relates to the holiday experience. This position disseminates information, ticket options, oversees the distribution of rental roller skates and their return, assists In the guest flow of the roller rink operation.

ESSENTIAL FUNCTIONS
  • Greet guests and offer detailed pricing and ticket options
  • Ensure all guests are Informed on the waiver policy and communicate that each person skating Is required to sign a safety waiver.
  • Inform guests of events, closings, restrictions and any other information necessary to make informed buying decision
  • Provide a high level of customer service by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
  • Retain learned knowledge and relay information accurately
  • Present information in a concise, legible manner to our guests - must be able to speak loudly and clearly with a commanding presence
  • Issue and accept returns for roller skates while maintaining cleanliness of Individual skates and the skate storage area.
  • Responsible for operating a POS ticketing system, computing receipt totals and accurately deliver to guests
  • Handle credit card transactions, make change and issue receipts to guests
  • Performs other duties as necessary or required by management
QUALIFICATIONS
  • High school diploma or GED, minimum 1 year or more of customer service, cash handling, and computerized register required
  • Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
  • High level of demonstrated professionalism and customer service - excellent interpersonal skills are required
  • Proficiency with ticketing system preferred, but training on specific system will be provided
  • Multi-lingual or sign language capabilities a plus
  • Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
  • Able to work non-traditional hours (nights, weekends & holidays as necessary)
COMPENSATION

$18/hour

Seasonal, Part time

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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