Loan Processor

Location
LDF HOLDINGS LLC

Category
Call Center

Position
Loan Processor

Full-Time/Part-Time
Full-Time

Starting Pay:
$16.77/hr

Exempt/Non-Exempt
Non-Exempt

Number of Openings
1

Description

Summary/Objective: LDF Holdings is a portfolio management company working in the online lending industry. Each of our portfolios provides short-term installment loans to underserved consumers nationwide. As a department of LDF Holdings, the Call Center provides support and full management services to our clients. This operational processing role is the key service function to our portfolios. The primary responsibility is reviewing, auditing, and processing all pending loans for our tribal lending entities.

Requirements of the Job Include: Specific duties include, but are not limited, to the following:

• Reviewing and processing any and all pending loans in a timely manner
• Reviewing, confirming, and processing all transactional batches with our portfolios
• Generating and uploading Automated Clearing House (ACH) files from our portfolio's loan management systems (LMS) to our bank partners and clients
• Auditing pending loans to identify possible risk factors and to ensure compliance across all portfolios and entering data to report records
• Ensures all procedures reflect current processes
• Receive inbound and/or place outbound calls to current, past, and potential loan customers
• Review and verify confidential customer account/loan information using proper scripts
• Enter data into a variety of programs/software applications and reports.
• Provide professional customer service to both customers and service providers with various concerns and requests regarding accounts and pending loan processing in person, over the phone, and via email
• Efficiently navigate multiple computer software applications while speaking with customers/clients on the phone and documenting details using proper procedures and shorthand
• Attend team meetings and ongoing training sessions as deemed necessary by management
• Meet quality assurance, compliance and other performance metrics designed by management

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Position Requirements

Required Education and Experience:

• High School Diploma, G.E.D., or equivalent
• 1-year experience in an office/clerical/business setting
• 1-year experience in a customer service role

Preferred Education and Experience:

• 2-year experience in the lending or financial industry

Close Date:

EOE Statement

Equal Employment Opportunity Statement: BDC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free from discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, or veteran status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

To the extent permitted by applicable tribal and federal law, BDC may exercise a Native Preference in employment decisions. This preference will be given to qualified Native American candidates in support of our mission.

This position is currently accepting applications.

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