Call Center Representative
2 weeks ago
Job Type
Full-time
Description
Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together
Hours: 8am-5pm Monday-Friday, no nights or weekends
Pay: $18.00 per hour with potential for bonuses
Location: Cottage Grove, WI , 100% onsite position.
This is not a remote position. Must be able to be onsite 5 days a week
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent performs a variety of customer tech support duties in accordance with company policies and procedures. Responsibilities include fulfilling customer needs to ensure customer satisfaction. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers & Service Providers:
•Arrive at work and log into ADP 5 minutes prior to start of shift
•Log into the Q no later than start of your shift
•Achieve and maintain 99% or higher order accuracy
•Achieve and maintain an 90% average on record reviews
•Achieve and maintain department standard of calls per man hour (CPH)
•Achieve and maintain department standard on % availability in Q
•Troubleshoot problems with consumer and resolve in most cost effective way possible - using diagnostic procedures within department work practices
•Maintain a positive approach to dealers and consumers
•Break time and extra work time must not exceed acceptable levels for your length of experience
•Work to insure complete and accurate information on CRM record
•Promote a positive team atmosphere with co-workers
Maintain & Manage Customer Database:
•Log all calls in consumer database
•Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices
•Follow CRM SOP
•Use phone system and Q's as designed
General Responsibilities:
•Be aware of the work environment; keep your workstation clean and tidy by 5S standards
•Be aware of the company goals and work to achieve department KPI's
•Be on time for scheduled day
•Projects as assigned
Requirements
Education:
•Minimum high school diploma or equivalent required
Experience:
•Previous experience working in a call center, customer service or in the fitness industry required
Other Requirements:
•Working knowledge and experience with Microsoft Office suite
•Excellent written and verbal communication skills
•Ability to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
•Health & Dental Insurance
•Company paid Life Insurance
•401(k)
•Paid Time Off benefits
•Free access to our state-of-the-art onsite workout facility
•Product discounts
•Wellness programs
•Free Yoga and workout classes
•Opportunities to earn more PTO
EOE/M/W/Vet/Disability
#ZR #CSR2
Salary Description
$18.00 per hour
-
Call Center Representative
4 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeUnder the direction of the Technical Support Supervisor, the Technical Support Agent performs a variety of customer tech support duties in accordance with company policies and procedures. Responsibilities include fulfilling customer needs to ensure c Call Center, Representative, Technical Support, Retail
-
Call Center Representative
2 weeks ago
Cottage Grove, United States Johnson Health Tech Full timeDescription Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses. As...
-
Call Center Representative
2 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob Type Full-time Description Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential...
-
Call Center Representative
2 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the...
-
Call Center Representative
2 weeks ago
Cottage Grove, United States Johnson Health Tech Companies Full timeJob DescriptionJob DescriptionDescription:Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the...
-
Call Center Representative
6 days ago
Elk Grove Village, United States Spherion Full timeSpherion in Des Plaines IL is now hiring 1st and 2nd shift Call Center Representatives for upcoming opportunities with our clients. Some customer service roles will be in call center environments or single sited environments. If you're looking for a short term or long term customer service opportunity then apply with us today!Responsibilities:Answering all...
-
Call Center Representative
6 days ago
Elk Grove Village, United States Spherion Full timeSpherion in Des Plaines IL is now hiring 1st and 2nd shift Call Center Representatives for upcoming opportunities with our clients. Some customer service roles will be in call center environments or single sited environments. If you're looking for a short term or long term customer service opportunity then apply with us today!Responsibilities:Answering all...
-
Call Center Representative
4 weeks ago
Inver Grove Heights, United States Ultimate Staffing Services Full timeCall Center Representative. Tracking and tracing shipments and loads in the system. Set specific dates and times for delivery, pickups and reschedules Gather and document accurate information to ensure successful pickup or delivery of shipment. Co Call Center, Representative, Technology, Staffing
-
Willow Grove, United States Rheumatology Specialty Center Full time2. Process payments. 3. Schedule appointment(s) for patients who call. 4. Cancel, change and confirm appointments as required. 5. Patient check-in and check-out **Benefits**: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible spending account - Health insurance - Life insurance - Paid time off - Vision...
-
Call Center Representative
2 days ago
Inver Grove Heights, United States Ultimate Staffing Services Full timeJob DescriptionJob DescriptionCall Center RepresentativeTracking and tracing shipments and loads in the systemSet specific dates and times for delivery, pickups and reschedules Gather and document accurate information to ensure successful pickup or delivery of shipmentComplete all necessary paperwork, ensuring that all orders are thoroughly documentedEnter...
-
Call Center Representative
2 days ago
Inver Grove Heights, United States Ultimate Staffing Services Full timeJob DescriptionJob DescriptionCall Center RepresentativeTracking and tracing shipments and loads in the systemSet specific dates and times for delivery, pickups and reschedules Gather and document accurate information to ensure successful pickup or delivery of shipmentComplete all necessary paperwork, ensuring that all orders are thoroughly documentedEnter...
-
Confirmation Call Center Manager
1 month ago
Elk Grove, United States Luxury Bath Technologies Full timeJob DescriptionJob DescriptionConfirmation Call Center ManagerCreating a fresh solution to bath remodeling, Luxury Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and...
-
Pleasant Grove, United States ASEA Full time* 14-Feb-2022 to 15-Apr-2022 (MST) * Associate / Customer Support * Pleasant Grove, UT, USA * DOE * Hourly * Part or Full Time *We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.* **NORWEGIAN SPEAKING CUSTOMER SERVICE,...
-
Pleasant Grove, United States ASEA Full time* 27-Sep-2021 to 26-Nov-2021 (MST) * Associate / Customer Support * Pleasant Grove, UT, USA * DOE * Hourly * Full Time *We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.* **FRENCH SPEAKING CUSTOMER SERVICE, CALL...
-
Inside Sales
2 weeks ago
Cottage Grove, United States Express Employment Professionals Full timeJob DescriptionJob DescriptionLocation: Cottage Grove, MNSchedule: Monday - Friday, 7:00 am - 3:30 pmWage: $22 - $25/hrType: Evaluation to HireCompany Overview:As a leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee-owned and relationship-powered, dedicated to...
-
Patient Access Representative
6 days ago
Cottage Grove, United States PeaceHealth Full timeDescription PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, 0.00 FTE, Variable position. The general salary range for this job opening at PeaceHealth is \$22.14 to \$29.90.The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the...
-
Patient Access Representative
11 hours ago
Cottage Grove, United States PeaceHealth Full timeDescription PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, 0.00 FTE, Variable position. The general salary range for this job opening at PeaceHealth is $22.14 to $29.90.The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the...
-
Customer Service Representative
7 days ago
Downers Grove, Illinois, United States Crown Roofing LLC Full timeCrown Roofing & Waterproofing is looking for a customer service representative to join our growing team. Customer feedback is priceless, and CSRs can gather that for you. We need someone confident at troubleshooting and with the ability to solve customer complaints with ease. The target is to ensure excellent service standards, respond efficiently to...
-
Dealership Sales BDC Representative
6 days ago
Morton Grove, United States Steve Napleton Auto Group Full timeJob DescriptionJob DescriptionWe are a family owned Automotive Group that has been a dominant part of Chicago automobile retailing for over 90 years. Our Group is growing rapidly and is seeking talented team members to help our team succeed into the next century of operations. Our Group has always and continues to support the local community and provide a...
-
Clinic Business Representative Associate
7 days ago
Cottage Grove, United States Allina Health Full timeDescription : Principle Responsibilities Greets, welcomes, and performs the registration process with patients in person or by phoneAppropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment...