Retail Account Specialist

2 months ago


Worthington, United States Worthington Enterprises Ltd Full time

The Retail Account Specialist is the heartbeat of our strategic sales execution. As a key player on our sales team, you'll collaborate closely with Brand Teams, Sales Teams, and customers to drive tactical goals and foster meaningful connections with our customers. Whether it is diving into data to unlock opportunities, crafting customer presentations, or coordinating industry tradeshow deals, this role is pivotal to driving business success. Key Position Results Customer loyalty Support sales goal achievement Help facilitate the commercialization of brands within assigned channel(s) Quick & accurate response time to customer requests Effective internal & external communications Timely customer project execution Key Duties & Responsibilities Help execute strategic and tactical goals created by Brand Teams, National Account Managers (NAM) and customer Work with Sales Activation Specialists to develop customer presentations and assist in activating joint business plans Analyze POS data and reporting to identify opportunities within the business Maintaining key tools (Price Lists, contracts, merchandising calendars, meetings, etc) Deductions and fine management Coordinate broker communication and business planning meetings Travel to see customers as needed for customer meetings, industry shows & additional customer facing support as requested Coordinate industry & customer trade show deals with NAM's Support NAM and cross functional teams with ad hoc data requests. Complete special projects as needed by customer contacts/merchants Work with respective teams to develop Channel Planning strategy and monthly sales reviews, etc Prepare data for monthly demand planning reviews Assist with new item launch execution Other duties & special projects as assigned Critical Skills, Knowledge and Abilities Analyzing data and turning into actionable insights Customer-centric focus, with an ability to build relationships and understand their goals, challenges and needs Strong interpersonal and communication skills (both verbal and written) Strong organizational & time management skills Self motivator Strong process and detail-oriented skill set Adaptability to changing business needs Thrives in a collaborative, team environment Education / Training Required Bachelor's Degree from four-year College or University (preferred) 3+ years of experience in Sales or Customer Service (preferred) Proficient with Microsoft Suite (Excel, PowerPoint, Word, Outlook) Participation in various WI training courses Travel - less than 10%

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