Customer Experience Director

6 months ago

Evansville, United States FLANDERS ELECTRIC MOTOR SERVICE LLC Full time
Description

The Customer Experience Director will be responsible for overseeing all aspects of customer support, inside sales, quoting, marketing, and the distribution business. This individual will play a critical role in driving customer satisfaction, fostering strong relationships with customers, and optimizing the overall customer experience.

Key Responsibilities:

Customer Support:
  • Develop and implement strategies to enhance the customer support process, including timely response to inquiries, issue resolution, and post-sales support, PO management, and order updates.
  • Establish and maintain service level agreements (SLAs) to ensure high-quality support standards are met.
  • Lead a team of customer support representatives, providing guidance, training, and performance management.
Inside Sales:
  • Build robust inside sales function that focuses on opportunity identification and qualification and drives inside sales initiatives to achieve revenue targets and maximize sales opportunities.
  • Create collaborative support of sales opportunities and customer engagement through information and marketing collateral support and detailed project management to drive positive customer interactions and experience.
  • Collaborate with the sales team to identify and pursue new business opportunities.
  • Develop sales strategies and tactics to effectively promote motor and drive products to existing and prospective customers.
Quoting:
  • Oversee the quoting process, ensuring accuracy, competitiveness, and timely delivery of quotes to customers and the sales team.
  • Analyze market trends, pricing data, and competitive landscape to optimize quoting strategies.
Marketing:
  • Oversee the development and execution of marketing campaigns, promotions, and product launches to drive customer engagement and brand awareness.
  • Utilize market research and customer feedback to inform marketing strategies and messaging.
  • Oversee the creation of compelling marketing collateral, including brochures, presentations, and digital content.
Distribution:
  • Manage the distribution network, including distributors, dealers, and partners, to ensure efficient product distribution and availability.
  • Monitor inventory levels, demand forecasts, and logistics to optimize distribution channels and minimize lead times.
  • Establish performance metrics and KPIs to measure the effectiveness of distribution operations and identify areas for improvement.
CRM Management:
  • Oversee a comprehensive CRM strategy that aligns with business objectives and supports sales data needs.
  • Ensure CRM data is utilized in strategic sales decision making, forecasting and customer relationships.
Requirements

Qualifications:
  • Bachelor's degree in business administration, marketing, engineering, or related field;
  • Proven experience in a similar role within the heavy industrial or manufacturing industry, with a focus on engineered products, repair and return and service work
  • Strong leadership skills with the ability to motivate and inspire cross-functional teams.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.
  • Analytical mindset with the ability to interpret data and market trends to drive informed decision-making.
  • Proficiency in CRM software, ERP systems, and Microsoft Office Suite.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.

  • Customer Experience Associate

    4 weeks ago

    Evansville, Indiana, United States Walgreens Full time

    Customer ExperienceDeliver a distinctive and delightful customer experience by engaging customers and patients through courteous, fair, friendly, and efficient service. Register sales on assigned cash registers and provide customers with assistance and answers to ensure a positive experience.OperationsProvide customers with fast and efficient service by...

  • Customer Experience Specialist

    1 month ago

    Evansville, Indiana, United States Knitwell Group Full time

    About UsAt Lane Bryant, we're dedicated to empowering women through fashion. Our inclusive community champions acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and self-expression, you'll thrive in our environment.The RoleAs a Stylist, you'll provide personalized styling to customers, deepening their...

  • Customer Experience Specialist

    4 weeks ago

    Evansville, Indiana, United States T-Mobile Full time

    Key Responsibilities:• Assist customers in finding personalized solutions to their technology needs• Provide hands-on demonstrations of the latest devices and services• Collaborate with customers to find the perfect device and plan for their lifestyleAbout the Role:T-Mobile is seeking a skilled and customer-focused individual to join our team as a...

  • Customer Experience Ambassador

    4 weeks ago

    Evansville, Indiana, United States Wingstop Restaurants Full time

    About Wingstop RestaurantsWingstop Restaurants is a leading quick-service restaurant chain specializing in wings and other savory offerings. With a strong focus on customer satisfaction, we strive to deliver an exceptional dining experience to every guest who walks through our doors.Job SummaryWe are seeking a Customer Experience Ambassador to join our team...

  • Retail Customer Experience SupervisorCoor

    2 months ago

    Evansville, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Service Representative

    4 weeks ago

    Evansville, Indiana, United States Pac-Man Pies LLC, DBA Mr. Gatti's Pizza Full time

    Job Title: Customer Service Representative - Guest ExperienceJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Guest Experience. As a key member of our Pac-Man Pies LLC team, you will be responsible for providing exceptional guest service, taking customer orders, and...

  • Sales Associate

    4 weeks ago

    Evansville, Indiana, United States Carter'sOshKosh Full time

    About Carters/OshKoshCarters/OshKosh is a leading North American apparel retailer exclusively for babies and young children. We offer a wide range of high-quality products under our Carters, OshKosh Bgosh, Skip Hop, and Little Planet brands.Job SummaryWe are seeking a Sales Associate to join our team at Carters/OshKosh. As a Sales Associate, you will be the...

  • Store Director

    3 weeks ago

    Evansville, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education...

  • Assistant Director of Nursing

    3 weeks ago

    Evansville, United States Eagle Care LLC Full time

    DESCRIPTION/RESPONSIBILITIES: Assistant Director of Nursing Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at...

  • Director of Development

    2 months ago

    Evansville, United States Tri-State Food Bank, Inc. Full time

    Director of Development, Tri-State Food Bank, Inc.Classification: Full-time, exemptDepartment: AdministrationReports to: Executive DirectorCompensation: Annual salary commensurate with experience Tri-State Food Bank offers a superior benefits package which includes health/dental/vision insurance, life insurance, $2,000 per year IRA contribution, 13 paid...

  • Strategic Accounts Director

    1 month ago

    Evansville, United States Berry Global Inc Full time

    Overview About Berry At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the...

  • Executive Director in Training

    3 weeks ago

    Evansville, United States Brickyard Healthcare Full time

    We rely on and trust our Executive Director in Training to develop knowledge, skills and ability to successfully become a licensed Executive Director. Why Work for Us? Excellent pay with multiple incentives Excellent health benefits packages Career advancement opportunities Education reimbursement program of up to $7,500 per year Flexible scheduling...

  • Funeral Director/Embalmer

    3 months ago

    Evansville, United States Gpac Full time

    Funeral Director / EmbalmerA family owned firm is looking for a well rounded Funeral Director! This opportunity is perfect for someone who values a family-centered workplace and truly enjoys serving their community. Bringing you an opportunity to work with a business engrained in the community YOU will be lucky to join this team! What Does It Take to Be...

  • Director Cybersecurity Architecture

    2 weeks ago

    EVANSVILLE, United States OneMain Financial Full time

    The Director of Cybersecurity Architecture will lead the Cybersecurity Architecture group and collaborate across several business and technology organizations.  The Director of Cybersecurity Architecture will create conceptual and technical design artifacts with emphasis on long-term technology planning. The Director of Cybersecurity Architecture will also...

  • Director Cybersecurity Architecture

    2 weeks ago

    EVANSVILLE, United States OneMain Financial Full time

    The Director of Cybersecurity Architecture will lead the Cybersecurity Architecture group and collaborate across several business and technology organizations.  The Director of Cybersecurity Architecture will create conceptual and technical design artifacts with emphasis on long-term technology planning. The Director of Cybersecurity Architecture will also...

  • Director of Development

    1 week ago

    Evansville, United States HR Solutions, Inc. Full time

    Director of DevelopmentPosition Summary:Tri-State Food Bank is seeking a Director of Development in the Evansville, IN area. Tri-State Food Bank's mission is to improve the quality of life for our community's food insecure families and children by providing adequate food and nutrition through our network of local charities and organizations feeding the...

  • CRNA System Medical Director

    1 month ago

    Evansville, United States Deaconess Full time

    The position facilitates communication and understanding among the various clinical components within the Deaconess Anesthesia Service Line assuring the provision of high-quality care to the patients served by our Health System. The CRNA System Medical Director provides medical perspective, knowledge, experience, and leadership to the Certified Registered...

  • Medical Director Assistant

    4 weeks ago

    Evansville, Indiana, United States Deaconess Health System Full time

    Deaconess Health System is seeking a highly skilled Family Physician to lead their Family Medicine Residency Program as an Assistant Director. The ideal candidate will have strong teaching and leadership abilities to provide outpatient supervision and maternity care to residents and other attending physicians. Key responsibilities include:Leading a team of...

  • Plant Operations Director

    4 weeks ago

    Evansville, Indiana, United States Kaizen HR Solutions, LLC Full time

    Job SummaryThe Plant Operations Director will lead and oversee all functions across a financially sound site. This includes setting goals, objectives, tactical and strategic operational plans. This role is highly visible and will have the autonomy to promote positive changes, as well as innovate while driving operational change.Ideal ExperienceExperience...

  • Audio Production Director

    4 weeks ago

    Evansville, Indiana, United States Townsquare Media Full time

    Job SummaryWe are seeking a highly skilled Audio Production Director to join our team at Townsquare Media. The ideal candidate will have a strong background in audio production and editing, with experience in creating high-quality commercial audio for terrestrial and online broadcast.The successful candidate will work closely with our traffic department to...