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Fraud Analyst
3 months ago
Westlake Services, LLC | Corporate Office
29851 Agoura Rd
Agoura Hills, CA 91301, USA
Westlake Services, LLC | Corporate Office
29851 Agoura Rd
Agoura Hills, CA 91301, USA
This position will assess, investigate, and perform various tasks associated with potential loan fraud situations arising from originations or servicing departments. Those situations may be specific to an individual consumer account (or accounts) originated by a dealership or may involve the entire dealer portfolio with Westlake Financial Services.
The primary objective of this position is the satisfactory resolution of potential loss situations resulting from non-compliant dealership activity, including demand for reimbursement, repurchase, or other restitution, and negotiation of settlements within acceptable guidelines. Additional duties include following up on demands for repurchase and facilitating the resolution of any dealer breach of our Master Dealer Agreement.
This individual will primarily interact with dealerships and company management. This position entails substantial lines of communication with other internal departments.
The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives and assesses new cases involving dealership non-compliance/fraud with company standards for customer account quality, including fraud or contractual violations; and other circumstances involving dealerships that warrant financial restitution
Prepares and processes demands for repurchase and/or payoff
Makes outbound contacts with dealerships regarding the resolution of pending repurchase demands
Assigns or releases a funds-hold status on dealerships with outstanding repurchase demands
Accurately tracks and documents progress and actions taken during the course of problem resolution for individual cases
Promptly communicates potential risk situations to the department Manager
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
ESSENTIAL KNOWLEDGE, SKILLS & LICENSES:
Excellent communication and negotiating skills
Familiarity with specialty or legal collections requirements and processes
Detail-oriented with excellent organizational skills
Ability to work under time constraints and daily deadlines
Versatility in job functionality and quick to assimilate procedural changes
Good interpersonal skills and teamwork awareness
EDUCATION AND/OR EXPERIENCE:
Minimum of a High School diploma or equivalent
Previous work experience in collections or specialized debt servicing preferred
Previous work experience in the automotive finance industry preferred
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
Daybreak or other retail consumer servicing systems
Web navigation and/or web-based applications
Personal computer: Microsoft Word, Excel, and Outlook
10-key calculator and QWERTY keyboard skills
Copier, Faxing & other general office supplies
What’s the expected pay for this role?
$17.28 per hour with potential monthly bonus pay.
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
What do we offer?
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
Acknowledgment
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization
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