Intake Support Specialist

**Intake Support Specialist**

at FreedomCare Orlando, FL Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. Were the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

* Here For You (An attitude of service, empathy, and availability)

* Own It (Drive and ownership)

* Do the Right Thing (High integrity)

* Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others We are looking for an Intake Assistant for our Intake team.

**Department & Position Overview:**

People on our team all possess a real passion for helping people, which is one of our companys core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

As a company contracted with over 30 health plans and servicing many counties in New York State, this role is created to support intake specialists in enrolling patients and caregivers into the program through backend operational work. This work includes healthplan communications and case auditing.

**Everyday You Will:**

* Review patient and caregiver files to determine quickest course of action to enroll

* Communicate with Health Insurance Companies and doctors offices via email and phone to obtain authorizations and updates on patients ability to join FreedomCare

* Audit paperwork submitted by patient and caregivers to ensure they are in compliance with New York State and County regulations

* Provide health plans with updates on their patients through verbally and in written form

* Suggest alternative ways to enroll patients to case managers

**Ideal Candidate Will Possess:**

* Detail oriented and able to review cases from many different perspectives

* Proven exceptional customer service, case management

* Motivated to help patients/caregivers

* Must have poise and patience when dealing with clients

* Excellent written and verbal skills

* Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues

* Strong care and commitment to helping people with disabilities

**Nice-to-Haves:**

* Experience in working with health insurance companies, specifically obtaining authorizations.

* Experience using Salesforce

* Be able to have excellent written and verbal communication in English and Spanish

This role is based out of one of the following locations: Lake Success, NY; New York, NY; Orlando, FL. For now, we are entirely remote until it is completely safe for our employees to be back in the office.

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others

*At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*

*#INDLV*

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