Conference Concierge

Overview:

The Conference Concierge is responsible for the organization and filing for the Banquet Department as well as typing of letters and correspondence for the Department. This position also entails operations involved in the Business Service Center. Including typing, assistance with computer, faxing, shipping of boxes and packages for the guests and all billing as a result of services rendered.

• Utilize departmental communications. This includes following proper procedures for radio, paging, cellular phone and office phone use.
• Read, process, and file banquet event orders, resumes, and AV material on a daily basis.
• Assist Clients with faxes, copying, computer needs, internet access, and shipping needs.
• Complete Business Center billing correctly.
• Follow all Resort and Department guidelines.
• Act as liaison between the guest and the hotel in orchestrating a successful guest experience while displaying a professional attitude and welcoming personality.
• Assist all guests with any business center requests.
• Assist Director of Banquets with any administrative needs.
• Maintain hotel standards required regarding the business center, hotel or food & beverage.
• Take ownership of the floor ensuring that all guests have an exceptional experience.
• Utilizing the BEO's, check all meeting space in use that day to ensure the room is set per the guest's specifications. This inspection includes cleanliness and overall appearance.
• Ensure all rooms have the appropriate door signage and lobby has correct room postings. Take action where needed.
• Report any deficiencies to the Director of Banquets
• Prepare monthly PO for all business center and meeting toolbox needs.
• Other duties as assigned by the Director of Banquets

Additional Duties & Responsibilities:

• Assist the guest with any challenges that may arise.
• Assist the guests with any requests they may have
• Contact the appropriate hotel department and follow up to ensure the challenge is resolved.
• Communicate any changes to the appropriate hotel department, such as lunch requests, room set-ups, meeting times.
• Assist the Director of Banquets with BEO's, resumes, welcome packets, amenity forms and site visits.
• Assist guest with computer needs, nametags, table tents, conference dining table tags, and menu description cards.
• Ensure all copier, fax machines, and computers for the business center are in good working order.

• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to:
  • perform job functions with attention to detail, speed and accuracy
  • prioritize and organize
  • be a clear thinker, remaining calm and resolving problems using good judgment
  • follow directions thoroughly
  • understand guests service needs
  • work cohesively with co-workers as part of a team
  • work with minimal supervision
  • maintain confidentiality of guest information and pertinent hotel data

Experience, Education, & Licensure:

• High school graduate or equivalent vocational training certificate.

Compensation:

Base Pay Start Rate: $25.75

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match

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