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Comments
Position Title: Process Improvement Analyst
Position Location: Pittsburgh PA- 3 days a week in office/
Strongsville OH/Remote
Ability to work remote: yes but secondary to being in Pittsburgh
Acceptable time zone(s): EST preferred central secondary
Working Hours (Flexible): flexible core business hours
Travel: n/a
Days of the week: Monday through Friday - core business hours with flexibility
OT: n/a
Intended length of Assignment: approximately a year
Reason for open position: backfill
Function of the group: Owns the change methodology and procedures. Work in conjunction with policy owner. Tasked with keeping items current for business processes and technology advancements.
Workflow tool being built from scratch and would like someone to come in and help digitize the paper based templates currently in process.
Process improvement and mitigate risk
Current initiatives/project(s) that this resource will be impacting:
Candidate will help bolster the business needs/requirements for enterprise-wide change methodology at Client. As a Process Improvement Analyst, they will continually consult the Enterprise Change Office stakeholders - internal roles at PNC who are involved in the execution of change- to reimagine current state required business processes in order to construct new, innovative and automated solutions. The new solutions will improve efficiency, remove redundancy, eliminate administrative, manual processes, and streamline (enhance/replace) disparate tool(s) currently used in the execution of change. In doing so, our customers will experience increased speed to market and reduction of risk when executing a change to a Customer Product/Service, Process, and/or Technology (as defined by the Change Methodology Framework Policy.)
Industry background:
Position background will be more important than industry background.
Team dynamic:
As an advocate for our customers, they will actively engage with a wide variety of roles across the enterprise to elicit and document specific requirements in the form of User Stories and Acceptance Criteria to define and build new innovative solutions. They will actively collaborate with the Product Owner and agile scrum team, inclusive of UX designers, other Process Improvement Analysts, and Technical Writers to ensure proposed enhancements to the methodology are well documented and understood. They will also collaborate with the ECOs Training and Organizational Change Management Team as a subject matter expert to ensure the materials produced will effectively prepare our customers to use the new application and follow the new and improved business processes.
Very collaborative
Collective problem solvers
Roles and Responsibilities:
Will start with basic stories and have a shadow day 1 to assistance getting acclimated to the team. Limited story points in the first sprint.
Directs the research, discovery, collection, and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.
Technical Skills:
Experience working as a BA/BSA on an Agile Scrum Team
Experience eliciting business needs/requirements through various techniques, and translating business needs into User Stories and testable acceptance criteria
Proficiency in Jira and Confluence
Flex Skills:
Technical writing experience or other writing experience
Basic knowledge of design techniques and principles involved in production of drawings and models
Soft Skills:
Organization
Time management- very important
Willing to work within a team to problem solve
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
Degrees/Certifications:
Certifications in agile/SAFe are a plus
CBAP certification is a plus
Nice to have Bachelors
Screening Questions:
Describe a situation in which you have had two / more projects at once and how you prioritize your work. What methods were used?
Describe a situation in which you have been overwhelmed with work and how you approached the work.
Share some experiences when you impacted a project from scratch/ the beginning. Share a situation in which a project demo did to proceed as planned and how the correction was approached.
System One, and its subsidiaries including Joul, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
