Account Clerk

Administrative Clerk The Town of East Hartford is seeking a detail-oriented and dependable Administrative Clerk to join the Tax Division. Under the general supervision of the Collector and/or Assistant Collector, the Administrative Clerk performs a variety of clerical tasks of moderate complexity in support of tax collection operations. This position involves work in one or more functional areas, including accounts payable, accounts receivable, and tax collection. The role also includes performing program-specific tasks within the department and providing general office support. The ideal candidate will be organized, customer-service oriented, and capable of handling financial transactions and confidential information with accuracy and discretion. Essential Job Functions Plans and organizes daily tasks in accordance with established office procedures and departmental guidelines. Performs duties related to computerized billing, tax collection, and financial recordkeeping. Receives, records, and verifies incoming revenues, ensuring accuracy and compliance with applicable procedures. Maintains both manual and computerized financial records, including the application of tax payments and special assessments. Assists with daily reconciliation and balancing of collected funds. Collects and processes data to support the generation of supplemental and pro-rated tax bills for real estate, personal property, and motor vehicles throughout the year. Performs precise mathematical calculations to verify and correct tax amounts, interest, and penalties. Inputs and updates information in the computerized tax collection system, including overpayment records. Assists in the preparation and distribution of delinquent tax lists, lien notices, and related correspondence. Compiles and prepares statistical reports and summaries for the Tax Collector. Provides courteous and accurate information to the public regarding tax-related inquiries. Offers ongoing support and assistance to other clerical staff within the department. Maintains tracking systems for returned checks and non-sufficient funds (NSF) fees; communicates with taxpayers and financial institutions to resolve related issues. Processes and verifies transmittals received from other Town departments. Establishes and maintains organized office files and records, including documentation of adjustments and corrections for audit purposes. Performs general clerical duties, including word processing, filing, and document preparation. Operates standard office equipment such as computers, printers, copiers, fax machines, calculators, and other peripherals. Knowledge, Skills and Abilities Proficiency with basic computer operations, including accurate data entry, retrieval, and verification; familiarity with word processing and spreadsheet software (e.g., Microsoft Word, Excel), or the ability to quickly learn these tools. Ability to learn and apply tax collection policies, procedures, and relevant laws, including applicable State Statutes and Town Ordinances. Strong interpersonal skills with the ability to communicate effectively and professionally with Town staff, state and local officials, and members of the public. Ability to organize, maintain, and update detailed records and filing systems with a high degree of accuracy. Competence in performing basic mathematical calculations with precision. Job Qualifications and Licensing High school diploma or equivalent required, with coursework in Bookkeeping or Business Mathematics preferred. A minimum of two years of responsible clerical or bookkeeping experience is required, preferably in a financial or municipal setting. Licensing Requirements: Connecticut Certified Municipal Collector (CCMC) certification is desirable.