Overnight Logistics Coordinator/Dispatcher

Job Description

Job Description Salary: $43,000 + POSITION TITLE AND SUMMARY: Logistics

Coordinator/Dispatcher

Schedule and dispatch workers and service vehicles for the conveyance of passengers while providing exceptional customer service for both internal and external customers

ESSENTIAL FUNCTIONS: Schedule and dispatch workers and service vehicles to appropriate locations according to customer requests, specifications Relay work orders, messages, and information to or from drivers using telephones or two-way radios

Monitor personnel and vehicle locations and coordinates service and schedules

Determines types or amounts of vehicles and personnel required according to work orders or specifications

Responsible for ensuring that all vehicles are returned at the end of a shift

Keeps customers informed by answering questions Updates job knowledge by participating in educational opportunities Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the job accomplishments

Protects the organization's reputation by keeping pricing, promotion, purchase order, and credit limit information confidential

Performs other duties and responsibilities as required or requested

WORKING CONDITIONS: Fast-paced Pleasant office environment Professional staff Exposure to a variety of people and business types

SCOPE OF RESPONSIBILITY, IMPACT OF DECISIONS, AND DEGREE OF SUPERVISION: Special purpose multi-line telephone systems Two-way radios, tablets, and cell phones Customer relationship management software Livery Coach Maps Internet Sites GPS Tracking Microsoft Office Microsoft Outlook E-Mail Exchange Fax, copy, and scan machine

PROCESSES AND METHODOLOGY USED TO PERFORM THE JOB: Must be able to work a rotating schedule and must be able to work at least one weekend a month, and a rotating holidays

Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Telephone skills Strong Computer and Data entry skills Excellent written and verbal communication skills Ability to multi-task Must have excellent interpersonal skills Attention to detail and follow-through Excellent time management skills Excellent customer service skills Must have excellent coordination skills Ability to work in a team environment Knowledge of the transportation industry PHYSICAL REQUIREMENTS: Sitting for long periods of time Ability to process information through a computer system Ability to communicate professionally with associates and clients Ability to read, count, and write accurately and complete all documentation Ability to work varied hours and days including weekends and holidays EDUCATION AND/OR EXPERIENCE Education High School Diploma 2 years of college Experience Some previous

dispatching/customer

service-related skill, knowledge or experience is preferred

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