Cage Assistant Manager
3 weeks ago
** Cage Assistant Manager**
**Job Category****:** Cash Operations **Requisition Number****:** DRAFT01938 Showing 1 location **Job Details**
**Description**
Experience the fun of working in the entertainment industry at Canterbury Park - home to live horse racing every summer and year round action in our Card Casino, Racebook and Expo Center.
Canterbury Park offers competitive pay and benefits for FT & PT employees; including PT PTO and holiday premium pay. Employees also receive free live racing admission, perks of special events and a variety of local & Canterbury Park discounts.
**Job Summary:**
Assists with managing operations of the Cage, Count Room, and Money Room, while ensuring adequate currency and chips for successful operation of the Card Casino and Racing. Supervises and directs the work of cashiers and team members. Complies with all federal and state regulating guidelines as well as department procedures are complied with to safeguard Canterbury Parks assets. Adheres to our mission of providing Fun and Games like no place else.
**Essential Duties and Responsibilities:**
* Lead by example
* Responsible for maintaining a high degree of hospitality, as well as a positive, professional demeanor at all times.
* Creates high levels of morale, fosters teamwork, inspires collaboration, delegates effectively and provides suggestions for enhancements to senior management.
* Safeguard Canterbury Parks assets.
* Must adhere to all aspects of AML (Anti-Money Laundering) and BSA (Bank Security Act) program and its current regulations; including, but not limited to, Title 31 cash transactions, suspicious activity reporting and customer identification requirements.
* Responsible for providing positive customer service, team member relations, and conflict resolution to assure internal and external guests have the Canterbury Way experience.
* Assist in the development of staff, including, but not limited to, providing regular performance management, coaching, training, counseling, recognition, development opportunities.
* Handles all customers inquiries, disputes, and concerns revolving around ATMs, Cash advances, and check cashing.
* Maintain positive working relationships with contracted vendors and other department managers.
* Must have general knowledge of operations in the following areas: Mutuels, Guest Services, MVP, Lottery, Card Club promotions and tournaments, Marketing promotions and department banks and deposit.
* Maintain cash levels in ATMs and cash recyclers. Provide entry level service and replenishments of ATMs and cash recyclers.
* Manage departments financial data through reports, including, but not limited to tax forms and foreign withholding.
* Communicate department objectives to Cash Services and Cash Operations employees.
* Provide daily, weekly and monthly financial reports to the appropriate departments within the required time frame with accuracy.
* Maintain the Cash Services and Cash Operations policy and procedure manuals.
* Maintain responsibility for sensitive keys, including key inventory.
* Assist in development of departmental budgets.
* Provide department coverage when needed.
* Perform all other duties as assigned.
**Supervision:**
* Supervise daily operations of cage personnel including supervisors, leads, and cashiers; count room personnel including leads and clerks; and money room personnel including leads and clerks.
**Required Qualifications:**
* Must be at least 18 years of age.
* 4+ years of supervisory experience in a cash service environment.
* Knowledge of gaming and cash operations policies and procedures.
* Ability to make management decisions in a timely manner.
* Excellent leadership and problem solving skills.
* Strong interpersonal skills with the ability to effectively communicate at all levels.
* Ability to maintain confidentiality.
* Must complete BSA training and pass exam with a minimum of 85%.
* Must be able to pass Canterbury Parks pre-employment screening which includes a criminal background check and verification of work history.
* Must be able to attain a Minnesota Racing Commission (MRC) license.
**Preferred Qualifications:**
* Associates or Bachelors degree is preferred.
* Basic knowledge of current office computer software.
**Working Conditions and Physical Requirements:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the essential functions of this job, the employee is required to stand and bend throughout assigned shift.
* Ability to lift a minimum of 20lbs.
* Hours are determined by 24-hour schedule and are subject to change.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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